Carers struggling with worsening conditions in loved ones and finding their situation very challenging but wanting to continue caring as long as they possibly can, is a common feature of Adult Social Services culture. These reports highlight the key principle that when a council becomes aware that someone is caring for another adult and may need support, it is under a duty to assess their needs, at the very least, on an annual basis. It must consider the outcomes the carer wants to achieve, and how their needs might change in future. It must assess the carer in a timely manner, and, if it decides the carer has support needs, it must set out how it will meet those needs.

CornwallCornwall Council at fault for delays in approving direct payments18 018 350
CornwallCornwall County Council at fault for forcing a carer to carry on meeting needs by stopping direct payments and leaving any alternative source of care undelivered 19 004 581
Waltham ForestWaltham Forest Council found at fault by ombudsman after delaying a Carer’s Assessment for two years from the date requested and even then failing to provide the outcome of the assessment to the carer18 006 436
GloucestershireGloucestershire County Council at fault for discontinuing support and for delaying reassessment19 005 899
TamesideTameside Council at fault for failing to carry out a carer’s assessment, and for an inadequate investigation leading to inadequate care18 011 449
WarwickshireWarwickshire County Council at fault for the quality of care it commissioned18 014 148
KirkleesKirklees Metropolitan Borough Council at fault for withdrawing vital services and failing to recognise its responsibility to respond to a subsequent crisis.19 009 200
CornwallCornwall Council at fault for failing to properly plan transitional care between agencies20 001 282
BexleyLondon Borough of Bexley delayed in both undertaking a Care Act assessment and a Carer’s Assessment for a son and mother21 017 771
WiltshireWiltshire County Council at fault for failing to provide respite support agreed to be the complainant’s entitlement20 005 582
CroydonCroydon found at fault for basing respite care decisions on costs and ‘gatekeeping’ complaints21 013 878
North YorkshireNorth Yorkshire County Council at fault for delays in completing a carer’s assessment, and non-provision of agreed respite funding20 002 410
SuffolkSuffolk at fault for a long review process and assessments that weren’t joined UP21 016 450
BirminghamBirmingham Council was found at fault for historical injustice, delays in assessment for transition to adult care services and numerous failures to reassess and provide carers’ assessments19 012 575
LincolnshireNHS Lincolnshire ICB21 013 224B
LambethLondon Borough of Lambeth at fault for failing to carry out a Mental Capacity Assessment, consider alternative accommodation, provide a care plan and for delays to transport provision20 000 794
CroydonLondon Borough of Croydon at fault for failing to conduct a re-assessment, provide appropriate support, provide or keep accurate documentation or appropriately to handle a complaint22 001 091
CambridgeshireCambridgeshire at fault for a 20-month, ongoing delay in providing a needs assessment, and for failing to implement agreed complaint remedies21 017 827
City of YorkCity of York at fault for contributing to carer strain, failing to consider direct payments and safeguarding failures 22 005 428
SuffolkSuffolk County Council failed to provide adequate care based on an assessment, or to communicate its reasoning for decisions, or to support a carer adequately21 002 572
StaffordshireStaffordshire at fault for delayed assessment after a move to the area, failing to conduct a carer’s assessment, provide agreed services and support with managing a DP 22 002 399
LancashireLancashire County Council at fault for failing to secure the planned respite care and over communications about potential supported living settings22 010 039
Scroll to Top