Date of decision: 27 November 2025 SummaryA disabled married couple with significant, 24‑hour care needs challenged the Council’s move from two night carers to one, arguing their safety could not be guaranteed. The Ombudsman found the Council had taken far too long to review and change their care, causing prolonged distress and uncertainty, but did […]
Date of decision: 18 March 2026 SummaryAn adult woman with physical and mental health conditions asked the Council for a Care Act assessment and a substantial personal assistant package but instead experienced a lengthy, confusing process and unclear messages about what support she could expect. The Ombudsman found the Council’s poor communication, especially about the
Date of decision: 25 March 2026 SummaryAn adult man with autism and a mental health condition complained that the Council’s February 2025 assessment did not properly assess his needs under the Care Act 2014 and failed to give him the practical support he needed, instead directing him to a short‑term ‘enablement’ service. He said the
Date of decision: 25 March 2026 SummaryA disabled man with learning, developmental and physical health needs lost his care package, was re-assessed without proper advocacy or language support for his mother, and wrongly found ineligible for services. The Council then delayed almost a year in reassessing him and a further five months in restarting his
Date of decision: 05 February 2026 SummaryA daughter complained that the Council did not fund her elderly father’s first six weeks in a nursing home under the Discharge to Assess pathway after hospital discharge, then handled her concerns about eligibility and charging with confusing, contradictory explanations. The Council’s own records alternated between describing the placement
Surrey County Council criticised for operation of a hospital discharge pathway system Read More »
Date of decision: 15 May 2025 Summary A daughter complained about the Council delaying her late mother’s move from a respite care home when she had been on Fast Track CHC to live with her in another council’s area. Poor communication about what it would be prudent to organise and advance, left the mother stuck
Date of decision: 05 November 2025 SummaryA woman’s power of attorney strongly asserted that the Council’s home‑care plan was inadequate and that the woman potentially needed permanent residential care. The Ombudsman found the Council had properly assessed her needs, arranged a substantial home‑care package and reasonably decided she did not require Council‑funded permanent care home
Date of decision: 15 December 2025 SummaryA woman with dementia received a substantial home care package funded by the Council alongside extensive informal care from her daughter, who was also a paid personal assistant via direct payments for some of the input. The daughter complained that the Council should fund 24‑hour live‑in care at home,
Date of decision: 07 October 2025 Summary An individual complained after the Council refused a home care package, claiming it relied on inaccurate occupational therapy assessments and misread her medical evidence. She said this left her unsupported, causing distress and health impacts. What happened The complainant, born with a complex heart condition leading to fatigue
Date of decision: 19 November 2025 SummaryA daughter (Mrs X) complained that the Isles of Scilly Council repeatedly failed to assess her mother’s (Mrs Y) care and support needs properly, wrongly recording that she had no eligible needs while she was known to be dependent on a private carer and later ceasing direct payments for