| Croydon | Croydon’s failure to provide adequate support to an adult with learning disabilities during the Covid-19 pandemic, during day centre closures | 21 000 026 |
| Salford | Salford City Council at fault for its response when a person requested help and advice, when their main carer was exposed to Covid | 20 007 918 |
| West Sussex | West Sussex County Council at fault for delays in reviewing a person’s needs during the COVID-19 pandemic, and at fault for its complaint handling | 17 016 036 |
| Cornwall | Cornwall Council at fault for its poor communication, delay in carrying out assessments, and failing to meet care and support needs | 20 001 453 |
| West Sussex | West Sussex County Council at fault for delays in reviewing a person’s needs during the COVID-19 pandemic, and at fault for its complaint handling | 20 004 528 |
| Private Medicare | Private Medicare at fault for failing to facilitate an indoor end of life visit during the COVID-19 pandemic | 20 007 431 |
| Key2Support | Key2Support at fault for failing to review a care package after it did not meet eligible needs, and for putting a person at an increased risk of harm by having a care worker visit with COVID-19 symptoms | 20 004 806 |
| Dorset County | Dorset County Council not at fault for following restriction guidance during the COVID-19 pandemic | 20 008 170 |
| Four Seasons Care Home | LGO finds that a Care Provider was not at fault for its actions during the end of a person’s life, but was at fault for its communications | 20 005 651 |
| Staffordshire | Staffordshire County Council found to be at fault for failing to take a flexible approach on direct payments being paid to family members in the same household, during the COVID-19 pandemic | 20 005 645 |
| Warwickshire | Warwickshire County Council unjustly fails to provide reasoning for ‘disregard decision’ | 21 007 248 |
| Windmill Care Limited | Care Provider not at fault for its visiting policy or risk assessment during the COVID-19 pandemic | 20 008 688 |
| Stockport Metropolitan | Stockport Metropolitan Borough Council at fault for failing to facilitate an indoor end of life visit during the COVID-19 pandemic | 20 007 576 |
| East Sussex | East Sussex County Council found at fault for not following COVID Guidance and not acting flexibly during the pandemic causing a delay with setting up a direct payment to make up for non-provision | 21 015 871 |
| Wirral | DoLS authorisation delayed by 15 months by Wirral Metropolitan Borough Council | 22 010 680 |
| Lancashire | Lancashire County Council at fault for failing to secure the planned respite care and over communications about potential supported living settings | 22 010 039 |
| Hackney | London Borough of Hackney at fault for failing to provide an enhanced care package after a person’s discharge from hospital | 20 007 613 |
| North Tyneside | North Tyneside Metropolitan Borough Council officers failed to follow Government Guidance during the pandemic | 22 009 167 |
