Delay in General

These reports touch on many areas: delays in care assessments, financial assessment, reviews, replying to complaints, implementing care, backdating payments, carers assessments… the list goes on. There are some extreme cases where people were left un-assessed for years. The problem then arises, is that generally a person’s needs will have changed, so they then do not have an appropriate package of care. This is where the LGO will consider how reasonable or unreasonable/ how much injustice was caused by the delay. It considers how the delay impacts the persons wellbeing and outcomes, and whether it could cause a person harm.

Name of CouncilSubject MatterTitle of ReportNumber
WorcestershireImplementing CareWorcestershire County Council at fault for failing to properly explain the charging and net direct payment process, failing to monitor a direct payment account, and failing to engage consistently with a person’s financial representative19 019 886
CalderdaleImplementing CareCalderdale Council at fault for poor communication, failing to involve a person in decisions surrounding their care, wrongly stopping direct payments and severe delays in carrying out an assessment19 004 821
West SussexComplaint ResponseWest Sussex County Council at fault for complaint handling process when other allegations of fault were not upheld 18 008 190
StafforsdhireRequest for DoLS AssessmentStaffordshire County Council found at fault for decision to use its own policy to avoid carrying out requested DoL Safeguards assessments18 004 809
Bradford CityImplementing CareCity of Bradford Metropolitan District Council to pay £60,000 in restitution for failing to provide care or support for over 5 years, despite agreeing a support plan17 016 346
ShropshireNeeds assessments, Implementing Care, Complaint Response.Shropshire Council at fault for the delayed allocation of a social worker19 020 314
London Borough of MertonImplementing CareLondon Borough of Merton Council delay in finding suitable placement was inexcusable 18 011 437
ReadingImplementing CareReading Borough Council at fault for causing care plan confusion as it failed to record changes to care plan, to meet needs over seven days as assessed, and changed its mind on its own findings on the complaint made19 005 250
CroydonImplementing Care, Complaint ResponseLondon Borough of Croydon Council at fault for severe delays and unexplained systemic failures in transitioning to adult services, carers’ assessments and direct payments for the package18 015 014
HertforshireImplementing CareHertfordshire County Council at fault for mis-timing MCA assessment and poor records leading to unnecessary delays in decision-making for a service user and carer19 001 890
LeicestershireImplementing CareLeicestershire Council at fault for failing to arrange home care within a reasonable timescale, and failing to provide information about direct payments18 017 173
Essex CountyImplementing Care/Needs AssessmentEssex County Council at fault for delays in assessment and sourcing care package resulting in a much longer than necessary stay in care home 18 018 480
Windsor and MaidenheadImplementing Care/Needs AssessmentRoyal Borough of Windsor and Maidenhead at fault for failing to properly consider the risks when separating a married couple of 59 years, failing to provide adequate care and failing to provide appropriate complaint responses18 015 872
Dorset CountyImplementing Funding/Needs AssessmentDorset County Council at fault for unreasonable delays in funding Direct Payments 18 012 800
CornwallImplementing Funding/Implementing CareCornwall Council at fault for delays in providing support19 003 073
CornwallImplementing Funding Cornwall Council at fault for delays in approving direct payments 18 018 350
CroydonImplementing FundingLondon Borough of Croydon at fault for delays in making housing adaptations, inadequate communication and poor complaints handling19 001 861
HillingdonImplementing Funding Hillingdon Council at fault for failing to produce any care and support plan, for delays in payments and for failing to provide any adequate interim arrangements 17 016 412
North TynesideImplementing Funding North Tyneside Metropolitan Council at fault after delaying authorisation of ten hours’ additional support for over two years, the ombudsman finds 18 011 515
StaffordshireNeeds Assessment/Implementing CareStaffordshire County Council at fault for delay in reassessment and not meeting an assessed eligible need19 011 306
Kensington & ChelseaNeeds AssessmentRoyal Borough of Kensington and Chelsea at fault due to poor communication, delay in assessments and delay in care and support.19 008 936
LincolnshireNeeds AssessmentLincolnshire County Council, Lincolnshire Partnership NHS Foundation Trust and Lincolnshire East CCG found jointly at fault for failing to work together properly with regard to s117 aftercare18 012 682
GloucestershireNeeds Assessment Gloucestershire County Council at fault for discontinuing an autistic man’s support and for the delays in reassessing him19 005 899
PlymouthNeeds AssessmentPlymouth City Council at fault for its handling of care provision and severe delay in the complaint response18 008 907
CroydonNeeds AssessmentLondon Borough of Croydon and NHS Trust at fault for delaying assessments and referrals, and allocating unsuitable accommodation18 005 311
LambethNeeds AssessmentLambeth Council and the CCG at fault for delays in needs assessments and handling of a restitution claim17 005 393
Sheffield CityNeeds AssessmentSheffield City Council and the CCG jointly at fault for delays in needs assessments and for failing to properly communicate and coordinate to reduce the impact of the lack of co-operation19 019 772
Bradford Metropolitan DistrictNeeds AssessmentCity of Bradford Metropolitan District Council at fault for serious delays in decision-making and failing to communicate properly 19 000 350
CroydonNeeds Assessment Croydon Council at fault for serious delay in completing care assessment 18 016 105
Windsor and MaidenheadNeeds Assessment Windsor and Maidenhead Council at fault for delays, and failing to communicate, when unacceptable behaviour threatened a placement 18 017 393
DarlingtonNeeds Assessment Local Government Ombudsman’s recent reports on issues arising around transition from children’s to adults’ services at Darlington Borough Council 17 015 575
HaringeyNeeds Assessment Haringey Council at fault for avoidable delays in assessing needs for an elderly woman waiting to be discharged from hospital 17 016 601
LewishamNeeds Assessment Lewisham Council at fault for delay in carrying out a care needs assessment; failure to consider the significance of an ASD assessment and failure to retain an Advocate 18 001 147
Hammersmith and FulhamNeeds Assessment London Borough of Hammersmith & Fulham at fault for delays in reviewing care and the carer’s and client’s packages 18 019 910
SalfordNeeds Assessment Salford Council at fault for not reviewing a person’s care plan since 2013 and for its Care Act delegate (an NHS Foundation Trust) not doing so, since 2015 19 002 111
SomersetNeeds AssessmentSomerset Council at fault for excessive delay, inadequate assessments, poor policy management and failure to address an increase in needs, properly 16 016 755
Waltham ForestNeeds AssessmentWaltham Forest Council found at fault by ombudsman after delaying a Carer’s Assessment for two years from the date requested and even then failing to provide the outcome of the assessment to the carer 18 006 436
Tower HamletsFinancial AssessmentLondon Borough of Tower Hamlets at fault for failing adequately to consider appeals relating to disability related expenditure19 008 359
BromleyFinancial Assessment AppealLondon Borough of Bromley Council at fault for delay in financial assessment appeals process 19 002 909
Hammersmith and FulhamSensory Assessment/Implementing CareLondon Borough of Hammersmith and Fulham found at fault for delays in completing a sensory assessment and in implementing reablement support18 019 465
TamesideCarer’s AssessmentTameside Council at fault for failing to carry out a carer’s assessment, and for an inadequate investigation leading to inadequate care 18 011 449
WandsworthInvoicingLondon Borough of Wandsworth at fault in charging for care outside of care plan, and delay in invoicing estate18 018 409
HaringeyAssessment and Care PlanningLondon Borough of Haringey at fault for delays in assessment then delays in providing the required aids and equipment19 014 205
ShropshireDelay moving a person out of the areaShropshire Council at fault for the delayed allocation of a social worker19 020 314
London Borough of HackneyNeeds Assessment Hackney at fault for delays in identifying a person’s needs in relation to adaptations, and a further delay in producing a workable proposal to meet those needs20 006 369
EssexNeeds AssessmentEssex County Council at fault for significant delays in completing a Care Act assessment and financial assessment19 005 954
LeicestershireNeeds AssessmentLeicestershire County Council at fault for poor communication resulting in no review or reassessment for two years, and failing to complete follow up actions19 021 212
LeicestershireNeeds AssessmentLeicestershire agrees to review processes after visually impaired woman left without support21 010 888
WirralImplementing CareWirral Council at fault for delay in sharing Tribunal outcome with the Adult Social Care Team 19 004 800
BexleyNeeds AssessmentLondon Borough of Bexley delayed in both undertaking a Care Act assessment and a Carer’s Assessment for a son and mother21 017 771
EnfieldNeeds Assessment, DelaysEnfield at fault for an unreasonable delay in carrying out a needs assessment, resulting in an incorrect backdating of funding20 008 889
EssexNeeds Assessment, DelaysEssex County Council found to be at fault for delays in reviewing a care and support plan and putting in place care to meet needs21 008 070
SloughDelaysSlough delay in processing a disabled facilities grant application21 017 018
Northampton BoroughDelaysNorthampton Borough Council at fault for its poor quality and delay of works carried out under a Disabled Facilities Grant, and its poor communication and complaints handling19 007 481
NewhamDelaysNewham found to be at fault for disorganised and delayed planning of transition from children’s to adults’ services and for not responding appropriately to a complaint about it21 014 948
North YorkshireDelays, AssessmentNorth Yorkshire County Council at fault for delays in completing a carer’s assessment, and non-provision of agreed respite funding20 002 410
St Helen’sDelaysSt Helen’s delays excused, regarding sourcing and arranging a residential placement; but fault found for providing inaccurate information which led to a reasonable belief a placement was going ahead.21 014 673
SuffolkDelays, AssessmentSuffolk at fault for a long review process and assessments that weren’t joined UP21 016 450
Bournemouth, Christchurch and PooleDelaysBournemouth, Christchurch and Poole Council at fault for failing to cover or have suitable arrangements to cover unexpected leave.21 017 826
BirminghamDelays, AssessmentBirmingham Council was found at fault for historical injustice, delays in assessment for transition to adult care services and numerous failures to reassess and provide carers’ assessments19 012 575
EnfieldAssessmentEnfield at fault for delaying an assessment over disagreement over the independence of the social worker21 009 856
WiltshireDelays, AssessmentWiltshire Council at fault for delays in sharing a doctor’s letter, failing to complete an assessment properly and failing to share that assessment with the service user19 018 748
Hammersmith & FulhamDelays, AssessmentLondon Borough of Hammersmith & Fulham at fault for failing to assess a person, failing to meet their needs, and failing properly to consider their comments20 006 683
NorfolkCouncil’s complaint procedureNorfolk County Council at fault for poor management of transitioning between care providers, causing a 3 month gap in care – and poor communication over banking unused care hours20 003 947
RedbridgeDelaysLondon Borough of Redbridge is found to be at fault for unjustified delays in reviewing care packages21 003 768
HillingdonDelaysLondon Borough of Hillingdon at fault for failing to install property adaptations in a timely manner, resulting in a person being place?d at an increased risk of harm20 001 187
LambethDelays, AssessmentLondon Borough of Lambeth at fault for failing to carry out a Mental Capacity Assessment, consider alternative accommodation, provide a care plan and for delays to transport provision20 000 794
MedwayDelays, AssessmentMedway Council delay in providing an assessment of needs, care and support, and a carer’s assessment22 002 267
Lancashire, East Lancashire NHS Trust and Victoria Care HomeDelays, Needs AssessmentFailings found with Lancashire Council, East Lancashire NHS Trust and Victoria Care Home around a mishandled hospital discharge, ignoring the family in care planning, overlooking the need for an appropriate interpreter for assessments and then inadequate continence care, poor record keeping and poor communication by the Care Home21 018 340
CambridgeshireNeeds AssessmentCambridgeshire at fault for a 20-month, ongoing delay in providing a needs assessment, and for failing to implement agreed complaint remedies21 017 827
WarringtonFailure to provideWarrington Council fails to provide timely information on care package arrangements21 005 829
Bolton Metropolitan BoroughDelaysBolton Metropolitan Borough Council at fault for delays to adaptations leading to the creation of health and safety risks22 005 023
StockportAssessmentStockport MBC at fault for failing to provide adequate support in line with a care and support plan22 009 307
CroydonAssessmentCroydon found at fault for ignoring a request for holiday payment after previously agreeing to continue making payments after CHC funding22 009 678
LancashireFailure to provideLancashire County Council at fault for failing to secure the planned respite care and over communications about potential supported living settings22 010 039
HackneyFailure to provideLondon Borough of Hackney at fault for failing to provide an enhanced care package after a person’s discharge from hospital20 007 613

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