| Name of Council | Subject Matter | Title of Report | Number |
| Worcestershire | Implementing Care | Worcestershire County Council at fault for failing to properly explain the charging and net direct payment process, failing to monitor a direct payment account, and failing to engage consistently with a person’s financial representative | 19 019 886 |
| Calderdale | Implementing Care | Calderdale Council at fault for poor communication, failing to involve a person in decisions surrounding their care, wrongly stopping direct payments and severe delays in carrying out an assessment | 19 004 821 |
| West Sussex | Complaint Response | West Sussex County Council at fault for complaint handling process when other allegations of fault were not upheld | 18 008 190 |
| Stafforsdhire | Request for DoLS Assessment | Staffordshire County Council found at fault for decision to use its own policy to avoid carrying out requested DoL Safeguards assessments | 18 004 809 |
| Bradford City | Implementing Care | City of Bradford Metropolitan District Council to pay £60,000 in restitution for failing to provide care or support for over 5 years, despite agreeing a support plan | 17 016 346 |
| Shropshire | Needs assessments, Implementing Care, Complaint Response. | Shropshire Council at fault for the delayed allocation of a social worker | 19 020 314 |
| London Borough of Merton | Implementing Care | London Borough of Merton Council delay in finding suitable placement was inexcusable | 18 011 437 |
| Reading | Implementing Care | Reading Borough Council at fault for causing care plan confusion as it failed to record changes to care plan, to meet needs over seven days as assessed, and changed its mind on its own findings on the complaint made | 19 005 250 |
| Croydon | Implementing Care, Complaint Response | London Borough of Croydon Council at fault for severe delays and unexplained systemic failures in transitioning to adult services, carers’ assessments and direct payments for the package | 18 015 014 |
| Hertforshire | Implementing Care | Hertfordshire County Council at fault for mis-timing MCA assessment and poor records leading to unnecessary delays in decision-making for a service user and carer | 19 001 890 |
| Leicestershire | Implementing Care | Leicestershire Council at fault for failing to arrange home care within a reasonable timescale, and failing to provide information about direct payments | 18 017 173 |
| Essex County | Implementing Care/Needs Assessment | Essex County Council at fault for delays in assessment and sourcing care package resulting in a much longer than necessary stay in care home | 18 018 480 |
| Windsor and Maidenhead | Implementing Care/Needs Assessment | Royal Borough of Windsor and Maidenhead at fault for failing to properly consider the risks when separating a married couple of 59 years, failing to provide adequate care and failing to provide appropriate complaint responses | 18 015 872 |
| Dorset County | Implementing Funding/Needs Assessment | Dorset County Council at fault for unreasonable delays in funding Direct Payments | 18 012 800 |
| Cornwall | Implementing Funding/Implementing Care | Cornwall Council at fault for delays in providing support | 19 003 073 |
| Cornwall | Implementing Funding | Cornwall Council at fault for delays in approving direct payments | 18 018 350 |
| Croydon | Implementing Funding | London Borough of Croydon at fault for delays in making housing adaptations, inadequate communication and poor complaints handling | 19 001 861 |
| Hillingdon | Implementing Funding | Hillingdon Council at fault for failing to produce any care and support plan, for delays in payments and for failing to provide any adequate interim arrangements | 17 016 412 |
| North Tyneside | Implementing Funding | North Tyneside Metropolitan Council at fault after delaying authorisation of ten hours’ additional support for over two years, the ombudsman finds | 18 011 515 |
| Staffordshire | Needs Assessment/Implementing Care | Staffordshire County Council at fault for delay in reassessment and not meeting an assessed eligible need | 19 011 306 |
| Kensington & Chelsea | Needs Assessment | Royal Borough of Kensington and Chelsea at fault due to poor communication, delay in assessments and delay in care and support. | 19 008 936 |
| Lincolnshire | Needs Assessment | Lincolnshire County Council, Lincolnshire Partnership NHS Foundation Trust and Lincolnshire East CCG found jointly at fault for failing to work together properly with regard to s117 aftercare | 18 012 682 |
| Gloucestershire | Needs Assessment | Gloucestershire County Council at fault for discontinuing an autistic man’s support and for the delays in reassessing him | 19 005 899 |
| Plymouth | Needs Assessment | Plymouth City Council at fault for its handling of care provision and severe delay in the complaint response | 18 008 907 |
| Croydon | Needs Assessment | London Borough of Croydon and NHS Trust at fault for delaying assessments and referrals, and allocating unsuitable accommodation | 18 005 311 |
| Lambeth | Needs Assessment | Lambeth Council and the CCG at fault for delays in needs assessments and handling of a restitution claim | 17 005 393 |
| Sheffield City | Needs Assessment | Sheffield City Council and the CCG jointly at fault for delays in needs assessments and for failing to properly communicate and coordinate to reduce the impact of the lack of co-operation | 19 019 772 |
| Bradford Metropolitan District | Needs Assessment | City of Bradford Metropolitan District Council at fault for serious delays in decision-making and failing to communicate properly | 19 000 350 |
| Croydon | Needs Assessment | Croydon Council at fault for serious delay in completing care assessment | 18 016 105 |
| Windsor and Maidenhead | Needs Assessment | Windsor and Maidenhead Council at fault for delays, and failing to communicate, when unacceptable behaviour threatened a placement | 18 017 393 |
| Darlington | Needs Assessment | Local Government Ombudsman’s recent reports on issues arising around transition from children’s to adults’ services at Darlington Borough Council | 17 015 575 |
| Haringey | Needs Assessment | Haringey Council at fault for avoidable delays in assessing needs for an elderly woman waiting to be discharged from hospital | 17 016 601 |
| Lewisham | Needs Assessment | Lewisham Council at fault for delay in carrying out a care needs assessment; failure to consider the significance of an ASD assessment and failure to retain an Advocate | 18 001 147 |
| Hammersmith and Fulham | Needs Assessment | London Borough of Hammersmith & Fulham at fault for delays in reviewing care and the carer’s and client’s packages | 18 019 910 |
| Salford | Needs Assessment | Salford Council at fault for not reviewing a person’s care plan since 2013 and for its Care Act delegate (an NHS Foundation Trust) not doing so, since 2015 | 19 002 111 |
| Somerset | Needs Assessment | Somerset Council at fault for excessive delay, inadequate assessments, poor policy management and failure to address an increase in needs, properly | 16 016 755 |
| Waltham Forest | Needs Assessment | Waltham Forest Council found at fault by ombudsman after delaying a Carer’s Assessment for two years from the date requested and even then failing to provide the outcome of the assessment to the carer | 18 006 436 |
| Tower Hamlets | Financial Assessment | London Borough of Tower Hamlets at fault for failing adequately to consider appeals relating to disability related expenditure | 19 008 359 |
| Bromley | Financial Assessment Appeal | London Borough of Bromley Council at fault for delay in financial assessment appeals process | 19 002 909 |
| Hammersmith and Fulham | Sensory Assessment/Implementing Care | London Borough of Hammersmith and Fulham found at fault for delays in completing a sensory assessment and in implementing reablement support | 18 019 465 |
| Tameside | Carer’s Assessment | Tameside Council at fault for failing to carry out a carer’s assessment, and for an inadequate investigation leading to inadequate care | 18 011 449 |
| Wandsworth | Invoicing | London Borough of Wandsworth at fault in charging for care outside of care plan, and delay in invoicing estate | 18 018 409 |
| Haringey | Assessment and Care Planning | London Borough of Haringey at fault for delays in assessment then delays in providing the required aids and equipment | 19 014 205 |
| Shropshire | Delay moving a person out of the area | Shropshire Council at fault for the delayed allocation of a social worker | 19 020 314 |
| London Borough of Hackney | Needs Assessment | Hackney at fault for delays in identifying a person’s needs in relation to adaptations, and a further delay in producing a workable proposal to meet those needs | 20 006 369 |
| Essex | Needs Assessment | Essex County Council at fault for significant delays in completing a Care Act assessment and financial assessment | 19 005 954 |
| Leicestershire | Needs Assessment | Leicestershire County Council at fault for poor communication resulting in no review or reassessment for two years, and failing to complete follow up actions | 19 021 212 |
| Leicestershire | Needs Assessment | Leicestershire agrees to review processes after visually impaired woman left without support | 21 010 888 |
| Wirral | Implementing Care | Wirral Council at fault for delay in sharing Tribunal outcome with the Adult Social Care Team | 19 004 800 |
| Bexley | Needs Assessment | London Borough of Bexley delayed in both undertaking a Care Act assessment and a Carer’s Assessment for a son and mother | 21 017 771 |
| Enfield | Needs Assessment, Delays | Enfield at fault for an unreasonable delay in carrying out a needs assessment, resulting in an incorrect backdating of funding | 20 008 889 |
| Essex | Needs Assessment, Delays | Essex County Council found to be at fault for delays in reviewing a care and support plan and putting in place care to meet needs | 21 008 070 |
| Slough | Delays | Slough delay in processing a disabled facilities grant application | 21 017 018 |
| Northampton Borough | Delays | Northampton Borough Council at fault for its poor quality and delay of works carried out under a Disabled Facilities Grant, and its poor communication and complaints handling | 19 007 481 |
| Newham | Delays | Newham found to be at fault for disorganised and delayed planning of transition from children’s to adults’ services and for not responding appropriately to a complaint about it | 21 014 948 |
| North Yorkshire | Delays, Assessment | North Yorkshire County Council at fault for delays in completing a carer’s assessment, and non-provision of agreed respite funding | 20 002 410 |
| St Helen’s | Delays | St Helen’s delays excused, regarding sourcing and arranging a residential placement; but fault found for providing inaccurate information which led to a reasonable belief a placement was going ahead. | 21 014 673 |
| Suffolk | Delays, Assessment | Suffolk at fault for a long review process and assessments that weren’t joined UP | 21 016 450 |
| Bournemouth, Christchurch and Poole | Delays | Bournemouth, Christchurch and Poole Council at fault for failing to cover or have suitable arrangements to cover unexpected leave. | 21 017 826 |
| Birmingham | Delays, Assessment | Birmingham Council was found at fault for historical injustice, delays in assessment for transition to adult care services and numerous failures to reassess and provide carers’ assessments | 19 012 575 |
| Enfield | Assessment | Enfield at fault for delaying an assessment over disagreement over the independence of the social worker | 21 009 856 |
| Wiltshire | Delays, Assessment | Wiltshire Council at fault for delays in sharing a doctor’s letter, failing to complete an assessment properly and failing to share that assessment with the service user | 19 018 748 |
| Hammersmith & Fulham | Delays, Assessment | London Borough of Hammersmith & Fulham at fault for failing to assess a person, failing to meet their needs, and failing properly to consider their comments | 20 006 683 |
| Norfolk | Council’s complaint procedure | Norfolk County Council at fault for poor management of transitioning between care providers, causing a 3 month gap in care – and poor communication over banking unused care hours | 20 003 947 |
| Redbridge | Delays | London Borough of Redbridge is found to be at fault for unjustified delays in reviewing care packages | 21 003 768 |
| Hillingdon | Delays | London Borough of Hillingdon at fault for failing to install property adaptations in a timely manner, resulting in a person being place?d at an increased risk of harm | 20 001 187 |
| Lambeth | Delays, Assessment | London Borough of Lambeth at fault for failing to carry out a Mental Capacity Assessment, consider alternative accommodation, provide a care plan and for delays to transport provision | 20 000 794 |
| Medway | Delays, Assessment | Medway Council delay in providing an assessment of needs, care and support, and a carer’s assessment | 22 002 267 |
| Lancashire, East Lancashire NHS Trust and Victoria Care Home | Delays, Needs Assessment | Failings found with Lancashire Council, East Lancashire NHS Trust and Victoria Care Home around a mishandled hospital discharge, ignoring the family in care planning, overlooking the need for an appropriate interpreter for assessments and then inadequate continence care, poor record keeping and poor communication by the Care Home | 21 018 340 |
| Cambridgeshire | Needs Assessment | Cambridgeshire at fault for a 20-month, ongoing delay in providing a needs assessment, and for failing to implement agreed complaint remedies | 21 017 827 |
| Warrington | Failure to provide | Warrington Council fails to provide timely information on care package arrangements | 21 005 829 |
| Bolton Metropolitan Borough | Delays | Bolton Metropolitan Borough Council at fault for delays to adaptations leading to the creation of health and safety risks | 22 005 023 |
| Stockport | Assessment | Stockport MBC at fault for failing to provide adequate support in line with a care and support plan | 22 009 307 |
| Croydon | Assessment | Croydon found at fault for ignoring a request for holiday payment after previously agreeing to continue making payments after CHC funding | 22 009 678 |
| Lancashire | Failure to provide | Lancashire County Council at fault for failing to secure the planned respite care and over communications about potential supported living settings | 22 010 039 |
| Hackney | Failure to provide | London Borough of Hackney at fault for failing to provide an enhanced care package after a person’s discharge from hospital | 20 007 613 |
