The reports focus on delays by the Council in making improvements to someone’s home using DFGs. Disabled Facilities GRANTS are just that: grants to the person who has applied for one in order to pay a builder for work. The money is either to be used to fund a contract for works, which anyone can make and break, and take the consequences of; or they are used by Housing Improvement Agencies.
The LGO emphasises that Councils must be satisfied that whatever works carried out, were sufficient. Normally complaints are also teamed with insufficient records or communication.