DFG Delays

The reports focus on delays by the Council in making improvements to someone’s home using DFGs. Disabled Facilities GRANTS are just that: grants to the person who has applied for one in order to pay a builder for work. The money is either to be used to fund a contract for works, which anyone can make and break, and take the consequences of; or they are used by Housing Improvement Agencies.

The LGO emphasises that Councils must be satisfied that whatever works carried out, were sufficient. Normally complaints are also teamed with insufficient records or communication.

Lewisham	London Borough of Lewisham at fault for bad record keeping and taking too long to resolve problems from works under a disabled facilities grant	19 004 292
Croydon	London Borough of Croydon at fault for delays in making housing adaptations, inadequate communication and poor complaints handling	19 001 861
Birmingham	Birmingham City Council at fault for a perceived 4 yr delay in the DFG process and for poor complaints handling	19 005 394
Wychavon	Wychavon District Council found to be at fault for delays to and poor workmanship of building works and adaptations funded by a DFG	20 008 551
Peterborough	Ombudsman unable to decide on a Peterborough Disabled Facilities Grant complaint	21 014 440
Northampton Borough	Northampton Borough Council at fault for its poor quality and delay of works carried out under a Disabled Facilities Grant, and its poor communication and complaints handling	19 007 481
Hillingdon	London Borough of Hillingdon at fault for failing to install property adaptations in a timely manner, resulting in a person being place?d at an increased risk of harm	20 001 187
Bolton Metropolitan Borough	Bolton Metropolitan Borough Council at fault for delays to adaptations leading to the creation of health and safety risks	22 005 023