Council’s Complaint Procedure FAQs Do you think that contacting the monitoring officer in the first instance may be more effective than following the complaints process of the local authority? Can you take a social services Care Act or Continuing NHS Healthcare complaint to an Ombudsman and still go on, if unsatisfied with the Ombudsman’s report, to Judicial Review? Or does an Ombudsman’s outcome rule out the opportunity to go to Judicial Review? Can a complaint still be raised with the LGSCO if you only involve the monitoring officer?If not, would the monitoring officer provide a resolution in the same way a complaint might? If not, would the monitoring officer provide a resolution in the same way a complaint might? As with the SH v Norfolk case my sister with Down syndrome and severe autism will never work. The Council still only use the government MIG and include her PIP daily living component in her assessment. Their meeting minutes say that the SH v Norfolk only related to Norfolk and did not create a legal precedent that other councils are obliged to follow. Is this true? Is it worth writing to the monitoring officer about this?
