Updated table of CQC’s assurance of local authorities’ own adult social care services performance

Council NameOverall Score and RatingLink to ReportDetails of the Ombudsman’s UPHELD percentage rate of investigated complaints for 23/24Details of the Ombudsman’s UPHELD percentage rate of investigated complaints for 24/25 and total complaints
London Borough of Hillingdon73 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/hillingdon-1224Uphold rate of 89%Uphold rate of 86%
Total complaints investigated: 17
Surrey County Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/surrey-1124Uphold rate of 67%Uphold rate of 92%
Total complaints investigated: 55
Telford and Wrekin Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/telfordandwrekin-1124Uphold rate of 67%Uphold rate of 67%
Total complaints investigated: 5
Westminster City Council75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/westminster-1124Uphold rate of 50%Uphold rate of 33%
Total complaints investigated: 12
Royal Borough of Windsor & Maidenhead62 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/windsormaidenhead-1124Uphold rate of 75%Uphold rate of 67%
Total complaints investigated: 12
Derbyshire County Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/derbyshirecc-0824Uphold rate of 44%Uphold rate of 100%
Total complaints investigated: 24
Bracknell Forest Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/bracknellforest-0824Uphold rate of 44%Uphold rate NA
Total complaints investigated: 4
London Borough of Brent62 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/brent-0824Uphold rate of 86%Uphold rate of 83%
Total complaints investigated: 20
County Durham67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/durham-0824Uphold rate of 78%Uphold rate of 67%
Total complaints investigated: 29
Derby City Council53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/derby-0824Uphold rate of 60%Uphold rate of 100%
Total complaints investigated: 13
West Berkshire Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/WBerkshire1Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 6
Hertfordshire County Council78 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/Hertfordshire1Uphold rate of 71%Uphold rate of 77%
Total complaints investigated: 28
London Borough of Hounslow70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/harrow-0824Uphold rate of 100%Uphold rate of 70%
Total complaints investigated: 19
London Borough of Harrow59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/harrow-0824Uphold rate of 88%Uphold rate of 67%
Total complaints investigated: 37
London Borough of Barnet64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/barnet-0125Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 25
Medway Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/medway-0125Uphold rate of 75%Uphold rate of 0%
Total complaints investigated: 8
London Borough of Ealing56 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/ealing-0125Uphold rate of 60%Uphold rate of 40%
Total complaints investigated: 27
Metropolitan Borough of Wirral59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/wirral-0125Uphold rate of 67%Uphold rate of 67%
Total complaints investigated: 26
Northumberland County Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/northumberland-0125Uphold rate of 33%Uphold rate of 50%
Total complaints investigated: 18
Wiltshire Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/wiltshire-0125Uphold rate of 33%Uphold rate of 100%
Total complaints investigated: 18
Bath and North East Somerset Council53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/bathandnortheastsomerset-0125Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 10
Gloucestershire County Council50(Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/gloucestershire-0125Uphold rate of 89%Uphold rate of 83%
Total complaints investigated: 19
London Borough of Haringey56 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/haringey-0225Uphold rate of 88%Uphold rate of 91%
Total complaints investigated: 50
Middlesbrough Council62 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/middlesbrough-0225Uphold rate N/AUphold rate NA
Total complaints investigated: 6
Shropshire Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/shropshire-0225Uphold rate of 100%
Uphold rate of 60%
Total complaints investigated: 25
London Borough of Camden89(Outstanding)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/camden-0225Uphold rate of 50%Uphold rate of 100%
Total complaints investigated: 14
Gateshead Borough Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/gateshead-0325Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 16
South Gloucestershire Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/southgloucestershire-0525Uphold rate of 50%Uphold rate of 0%
Total complaints investigated: 7
St Helens Borough Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/sthelens-0525Uphold rate of 75%Uphold rate of 100%
Total complaints investigated: 9
Sunderland City Council75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/sunderland-0525Uphold rate of 88%Uphold rate of 75%
Total complaints investigated: 5
Hammersmith and Fulham53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/hammersmithfulham-0525Uphold rate of 100%Uphold rate of 0%
Total complaints investigated: 22
Hartlepool Borough Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/hartlepool-0525Uphold rate N/AUphold rate of 0%
Total complaints investigated: 5
Cheshire East Council75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/cheshireeast-0525Uphold rate of 80%Uphold rate of 50%
Total complaints investigated: 28
North Somerset Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/northsomerset-0525Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 8
Kent County Council56 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/kent-0525Uphold rate of 74%Uphold rate of 72%
Total complaints investigated: 62
London Borough of Enfield64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/enfield-0525Uphold rate of 60%Uphold rate of 67%
Total complaints investigated: 18
Warrington Borough Council53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/warrington-0525Uphold rate of 67%Uphold rate of 100%
Total complaints investigated: 12
Staffordshire County Council75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/staffordshire-0525Uphold rate of 75%Uphold rate of 81%
Total complaints investigated: 52
Bristol City Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/bristol-0525Uphold rate of 100%Uphold rate of 69%
Total complaints investigated: 19
Darlington Borough Council73 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/darlington-0525Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 10
Stoke-on-Trent City Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/stokeontrent-0625Uphold rate of 67%Uphold rate of 100%
Total complaints investigated: 13
Sefton Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/sefton-0625Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 16
Islington Council73 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/islington-0625Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 21
Royal Borough of Kingston upon Thames70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/kingstonuponthames-0625Uphold rate of 100%Uphold rate of 80%
Total complaints investigated: 9
Essex County Council73 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/essex-0625Uphold rate of 94%Uphold rate of 72%
Total complaints investigated: 51
Redcar and Cleveland Borough Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/redcarandcleveland-0725Uphold rate of 50%Uphold rate of 0%
Total complaints investigated: 7
Halton Borough Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/halton-0725Uphold rate N/AUphold rate of 67%
Total complaints investigated: 3
North Tyneside Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/northtyneside-0725Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 19
Leicester City Council56 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/leicestercity-0725Uphold rate of 67%Uphold rate of 71%
Total complaints investigated: 30
Buckinghamshire Council73 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/buckinghamshire-0725Uphold rate of 80%Uphold rate of 100%
Total complaints investigated: 29
Slough Borough Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/slough-0725Uphold rate N/AUphold rate of 100%
Total complaints investigated: 4
Wokingham Borough Council81(Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/wokingham-0825Uphold rate of 100%Uphold rate of 75%
Total complaints investigated: 8
Cambridgeshire County Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/cambridgeshire-0825Uphold rate of 70%Uphold rate of 56%
Total complaints investigated: 27
Lancashire County Council50 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/lancashire-0825Uphold rate of 85%Uphold rate of 80%
Total complaints investigated: 44
Southend-on-Sea City Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/southendonsea-0825Uphold rate N/AUphold rate of 100%
Total complaints investigated: 6
London Borough of Merton67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/merton-0825Uphold rate of 100%Uphold rate of 80%
Total complaints investigated: 16
Blackpool Council34 (Inadequate)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/blackpool-0825Uphold rate of 80%Uphold rate of 67%
Total complaints investigated: 12
Blackburn with Darwen Borough Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/blackburndarwen-0725Uphold rate of 100%Uphold rate of 67%
Total complaints investigated: 5
Royal Borough of Kensington and Chelsea89(Outstanding)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/kensingtonchelsea-0725Uphold rate of 67%Uphold rate of 100%
Total complaints investigated: 7
West Sussex County Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/westsussex-0825Uphold rate of 82%Uphold rate of 87%
Total complaints investigated: 75
Knowsley Council75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/knowsley-0825Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 10
Thurrock Council75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/thurrock-0825Uphold rate of 0%Uphold rate of 0%
Total complaints investigated: 6
Cheshire West and Chester Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/cheshirewestandchester-0825Uphold rate of 60%Uphold rate of 67%
Total complaints investigated: 19
Wandsworth Council
73 (Good)
https://www.cqc.org.uk/care-services/local-authority-assessment-reports/wandsworth-0925Uphold rate of 67%Uphold rate of 67%
Total complaints investigated: 15
Wakefield Council62 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/wakefield-0925Uphold rate of 100%Uphold rate of 50%
Total complaints investigated: 12
Oxfordshire County Council
64 (Good)
https://www.cqc.org.uk/care-services/local-authority-assessment-reports/oxfordshire-0925Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 13
Leicestershire County Council53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/leicestershire-0925Uphold rate of 57%Uphold rate of 76%
Total complaints investigated: 30
Council of the Isles of Scilly70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/islesofscilly-0925Uphold rate N/AUphold rate N/A
Total complaints investigated: 1
Liverpool City Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/liverpool-0925Uphold rate of 100%Uphold rate of 67%
Total complaints investigated: 30
City of Doncaster Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/doncaster-0925Uphold rate of 75%Uphold rate of 100%
Total complaints investigated: 10
London Borough of Croydon64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/croydon-1025Uphold rate of 80%Uphold rate of 92%
Total complaints investigated: 33
East Sussex County Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/eastsussex-1025Uphold rate of 87%Uphold rate of 62%
Total complaints investigated: 43
Reading Borough Council53 (Requires improvement)https://www.cqc.org.uk/unpublished/care-services/local-authority-assessment-reports/reading-1025Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 5
Leeds City Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/leeds-1025Uphold rate of 77%Uphold rate of 94%
Total complaints investigated: 49
Calderdale Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/calderdale-1025Uphold rate of 100%Uphold rate of 70%
Total complaints investigated: 11
East Riding of Yorkshire Council28 (Inadequate)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/eastriding-1025Uphold rate of 92%Uphold rate of 67%
Total complaints investigated: 16
Hull City Council50 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/hull-1025Uphold rate of 67%Uphold rate of 0%
Total complaints investigated: 9
Stockton-on-Tees Borough Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/stocktonontees-1025Uphold rate of 67%Uphold rate of 100%
Total complaints investigated: 9
Bradford Council73 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/bradford-1025Uphold rate of 55%Uphold rate of 67%
Total complaints investigated: 19
North Yorkshire Council81 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/northyorkshire-1025Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 20
London Borough of Sutton70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/sutton-1125Uphold rate of 100%Uphold rate of 40%
Total complaints investigated: 13
London Borough of Waltham Forest64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/walthamforest-1125Uphold rate of 100%Uphold rate of 75%
Total complaints investigated: 16
London Borough of Barking and Dagenham89(Outstanding)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/barkingdagenham-1125Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 10
Kirklees Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/kirklees-1125Uphold rate of 86%Uphold rate of 100%
Total complaints investigated: 17
Brighton & Hove City Council48 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/brightonhove-1225Uphold rate of 40%Uphold rate of 67%
Total complaints investigated: 24
City of York Council39 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/york-1225Uphold rate of 100%Uphold rate of 80%
Total complaints investigated: 11
London Borough of Redbridge45 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/redbridge-1225Uphold rate of 63%Uphold rate of 100%
Total complaints investigated: 22
Norfolk County Council56 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/norfolk-1225Uphold rate of 82%Uphold rate of 92%
Total complaints investigated: 46
Torbay Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/torbay-1225Uphold rate of 67%Uphold rate of NA%
Total complaints investigated: 1
Plymouth City Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/plymouth-1225Uphold rate of 33%Uphold rate of 100%
Total complaints investigated: 10
North East Lincolnshire Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/northeastlincolnshire-1225Uphold rate of 67%Uphold rate of 100%
Total complaints investigated: 8
Newham Council62 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/newham-1225Uphold rate of 71%Uphold rate of 100%
Total complaints investigated: 19
Peterborough City Council70 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/peterborough-0126Uphold rate of 100%Uphold rate of 75%
Total complaints investigated: 7
Sheffield City Council56 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/sheffield-0126Uphold rate of 83%Uphold rate of 57%
Total complaints investigated: 30
Walsall Council53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/walsall-0126Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 17
West Northamptonshire Council59 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/westnorthamptonshire-0126Uphold rate of 83%Uphold rate of 80%
Total complaints investigated: 14
Cumberland Council53 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/cumberland-0126Uphold rate of 0%Uphold rate of 100%
Total complaints investigated: 14
Oldham Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/oldham-0226Uphold rate of 100%Uphold rate of 83%
Total complaints investigated: 14
Hackney Council62 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/hackney-0226Uphold rate of 100%Uphold rate of 33%
Total complaints investigated: 14
Swindon Borough Council64 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/swindon-0226Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 5
Milton Keynes City Council78 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/miltonkeynes-0226Uphold rate of 100%Uphold rate of 67%
Total complaints investigated: 7
Bolton Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/bolton-0226Uphold rate of 100%Uphold rate of 60%
Total complaints investigated: 9
Westmorland and Furness Council62 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/westmorland-furness-0226Uphold rate of 100%Uphold rate of 60%
Total complaints investigated: 11
Warwickshire County Council78 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/warwickshire-0226Uphold rate of 57%Uphold rate of 50%
Total complaints investigated: 16
London Borough of Southwark67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/southwark-0226Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 12
North Northamptonshire50 (Requires improvement)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/northnorthamptonshire-0326Uphold rate of 63%Uphold rate of 100%
Total complaints investigated: 17
Sandwell Metropolitan Borough Council67 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/sandwell-0326Uphold rate of 89%Uphold rate of 100%
Total complaints investigated: 15
London Borough of Richmond upon Thames75 (Good)https://www.cqc.org.uk/care-services/local-authority-assessment-reports/richmond-0326Uphold rate of 75%Uphold rate of 100%
Total complaints investigated: 10
Central Bedfordshire CouncilGoodhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/centralbedfordshire-0326Uphold rate of 50%Uphold rate of 100%
Total complaints investigated: 9
Wigan CouncilOutstandinghttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/wigan-0326Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 3
London Borough of Tower HamletsGoodhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/towerhamlets-0326Uphold rate of 100%Uphold rate of 92%
Total complaints investigated: 26
Bedford Borough CouncilRequires improvementhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/bedford-0326Uphold rate of 67%Uphold rate of 67%
Total complaints investigated: 11
Solihull Metropolitan Borough CouncilGoodhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/solihull-0326Uphold rate of 100%Uphold rate of 100%
Total complaints investigated: 10
Nottinghamshire County CouncilGoodhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/nottinghamshire-0326Uphold rate of 80%Uphold rate of 100%
Total complaints investigated: 33
Dudley Metropolitan Borough CouncilGoodhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/dudley-0326Uphold rate of 75%Uphold rate of 100%
Total complaints investigated: 15
Rotherham Metropolitan Borough CouncilGoodhttps://www.cqc.org.uk/care-services/local-authority-assessment-reports/rotherham-0326Uphold rate of 100%Uphold rate of 67%
Total complaints investigated: 4