In case where a council need to refund a service user, for example due to overcharging or an incorrect assessment, should those monies be refunded to the service user or into their DP account?
There is no law on that, but logically, it would be reasonable for the council to repay the money to whatever account the money came from. In any system where the charges were paid on receipt of an invoice to the client, the repayment should be made to the client’s account, from whence it came. […]
