Ombudsman’s investigation – Cumbria County Council (no.03/C/03360)

The decision of the Local Government Ombudsman (LGO) on a complaint made against Cumbria County Council (Cumbria) tracked a local authority’s response to an elderly person’s deteriorating health.  Mrs T received domiciliary care for 30 minutes each day to help with personal hygiene and to prepare breakfast.  A year later this had increased to 1 […]

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