Council’s Complaint Procedure LGO

Date of decision: 11 May 2026 SummaryAn individual acting as her late mother’s attorney complained that the Council ran a safeguarding enquiry about her conduct without telling her, kept poor records, failed to liaise properly with the Office of the Public Guardian and then ignored her complaint.  What happenedThe report concerned an elderly woman, Ms […]

Date of decision: 11 May 2026 SummaryA father complained that the Council‑commissioned transport staff and police’s handling of his autistic, non‑verbal son during a journey to college caused avoidable distress, and that the Council’s safeguarding response and complaint handling were seriously delayed and inadequate.  What happened Mr C is autistic, non‑verbal and lacks capacity to

Date of decision: 23 March 2026 SummaryAn older man receiving home care commissioned by the Council was left without reliable food, medication and scheduled visits, despite a clear care plan setting out his needs. His granddaughter raised repeated safeguarding concerns about neglect, but although the Council later fully substantiated these concerns, its care provider denied