Date of decision: 26 May 2026 SummaryA relative complained that the Council stopped an autistic man’s direct payment funding for community activities after a review of his care and support plan, recording him as agreeing to changes and failing to give him or his family a copy of the revised plan, which caused avoidable confusion […]
Date of decision: 15 April 2026 SummaryA father complained that the Council mishandled his adult disabled daughter’s direct payments, allowing an increase to 2:1 support at one day centre to be funded from her account without proper agreement or care‑plan changes, and reclaiming a large “underspend” without checking planned use. What happenedThe adult disabled woman,
Date of decision: 07 May 2026 SummaryA mother informally supporting her son with learning disabilities complained that he had been without funded respite care since May 2025. This followed the Council’s refusal to allow flexible use of his direct payment to fund a more expensive respite option for fewer nights. What happenedMr Y, an adult
Date of decision: 08 April 2026 Summary Derbyshire Council was at fault for delays and inconsistencies in assessing and re-assessing an elderly woman’s care needs, for producing inconsistent personal budgets and care plans, and for delaying complaint responses. What happened Mrs Y was an elderly woman with several health conditions who lived at home with
Date of decision: 06 February 2026 Summary An adult woman with autism and mental health issues and an assessed need for 18 hours per week of community-based support was left without that input for around six months, leaving her isolated at home and wholly reliant on her parents for care. The Council repeatedly pressed her
Date of decision: 11 December 2025 Summary A disabled man and his wife complained the Council rigidly managed their direct payments, delayed care plans and a carer’s assessment, and refused to let them use funds flexibly to employ suitable personal assistants at market rates. What happened In March 2023 the Council assessed the man’s needs
Date of decision: 01 April 2026 Summary A disabled adult lost her commissioned home care after her agency gave notice in July 2024 and the Council failed to provide timely replacement support or a properly managed transition to direct payments, leaving her without essential domestic and personal‑care hours for months and cutting her care plan
Date of decision: 30 October 2025 Summary A man said the Council wrongly suspended the direct payment that funded his essential day‑to‑day care, leaving him without the support he relied on and worsening his health, wellbeing and finances. What happened In May 2023, the Council reviewed the man’s care needs after a period in which
Date of decision: 12 March 2026 Summary An individual complained that the Council changed what expenditure was allowed under a long‑standing direct payment for her disabled sister’s care, without proper discussion or clear written explanation, then refused items it had previously accepted and sought repayment of around £4,500. What happened Miss W, an adult with
Date of decision: 10 December 2025 Summary A disabled woman with long‑term physical and mental health conditions complained that the Council stopped her direct payments, failed to arrange care and support at home, insisted on a deep clean of her unsafe property, and did not help her secure white goods or mortgage support. She said