Local Authorities’ Monitoring Officer

Can a complaint still be raised with the LGSCO if you only involve the monitoring officer? If not, would the monitoring officer provide a resolution in the same way a complaint might?

If you have ONLY involved the Monitoring Officer, the problem will either have been solved, or you will have been properly answered as to why it’s not unlawful in the MO’s view. Or you will have been fobbed off with an excuse for not engaging with you any further.  If you’re asking whether you can […]

Can a complaint still be raised with the LGSCO if you only involve the monitoring officer? If not, would the monitoring officer provide a resolution in the same way a complaint might? Read More »

Can you take a social services Care Act or Continuing NHS Healthcare complaint to an Ombudsman and still go on, if unsatisfied with the Ombudsman’s report, to Judicial Review? Or does an Ombudsman’s outcome rule out the opportunity to go to Judicial Review?

One can do this, in theory, but the more levels of scrutiny a decision has been through the less likely it is that a mistake or error of such legal significance as to constitute good grounds for a judicial review, will still exist.  Taking the CHC issue as an example, rather than the Care Act:

Can you take a social services Care Act or Continuing NHS Healthcare complaint to an Ombudsman and still go on, if unsatisfied with the Ombudsman’s report, to Judicial Review? Or does an Ombudsman’s outcome rule out the opportunity to go to Judicial Review? Read More »

Do you think that contacting the monitoring officer in the first instance may be more effective than following the complaints process of the local authority?

We do. We think that Care Act Advocates should use this route for their advocates’ reports when concerned about the rights of the client. We think that it’s free-standing and clearly intended for a different range of issues than the complaints system. The complaints system was introduced well after the Monitoring Officer route and would

Do you think that contacting the monitoring officer in the first instance may be more effective than following the complaints process of the local authority? Read More »

Is it lawful for a Council to say they won’t pay for gym membership to meet need?

It all depends on their reasons given.  a) A need for nutrition and hydration couldn’t logically be met by a gym membership.  b) A community gym which is accessible for free to anyone with a particular disability status, would not have to be paid for, thus the whole cost of a different preferred gym could

Is it lawful for a Council to say they won’t pay for gym membership to meet need? Read More »

The Monitoring Officer – a ballistic missile for service users, when faced with unconscionable delay in getting a decision on a care package or budget!

This post is for flagging up that there is a much easier way of challenging a local authority’s actions or decisions, policies or practices, than complaining, and it’s not widely publicised. The people responsible for managing this system don’t even agree about its scope, but that doesn’t mean that the words in the statute don’t

The Monitoring Officer – a ballistic missile for service users, when faced with unconscionable delay in getting a decision on a care package or budget! Read More »

Remedies for dissatisfaction with adult social care decision making

The full range of remedies for dissatisfaction, or dispute resolution in health and social care, consists of judicial review, actions for damages, formal complaints under the current social services and NHS procedures, use of the default powers of central government, a reference to the local authority’s monitoring officer, a reference to the local ombudsman, the Health Service Ombudsman, or the

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Legitimate expectation

is a concept rooted in the notions of fairness and unreasonableness. It refers to an outcome or interest which someone hopes to achieve or retain, based on a promise or a long-standing practice by a public body. The doctrine of legitimate expectation still lacks clarity but is bound to be refined further by the Courts,

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Duties and Discretions in legislation

Statutory provisions in this field break down into the following types of function: Statutory powers/pure discretions. Such provisions give rise to a duty at least to consider exercising the discretion in a particular case, taking account of all relevant considerations etc. and otherwise acting rationally, within the wording of the power; and fairly, given the particular circumstances. The

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Directions and Guidance – legal significance

The different legal status of all of the bits of advice and instruction that come down from the Department of Health to councils and health bodies needs to be appreciated by management within local and health authorities, for the purposes of advising Members and Boards as to the legal responsibilities of the organisation (as opposed to aspirations),

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Delay

Delay in assessment and provision decision-making, and in actual provision of a service thereafter, is a constant concern to authorities. It can happen by reason of inadequate resources, on a corporate-wide or a departmental basis, or because of lack of staff time or money, (and staff shortages can have more to do with the general

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