Disability Related Expenditure

Date of decision:27th July 2025 SummaryMr X asserted that Bedford Borough Council mishandled his financial assessments and failed to consider his disability-related expenses fairly, resulting in unaffordable care charges and mounting debt.  What happenedFrom at least 2019, the Council assessed Mr X’s contributions for care without receiving completed financial forms or any disability-related expense (DRE)

Date of decision: 28 September 2025 SummaryA man complained that Cheshire East Council incorrectly assessed his mother’s disability related expenditure in her financial assessment for care charges. The Council had applied a blanket cap based on her disability benefit amount, which was unlawful and caused her financial and emotional difficulties. What happenedMrs Y, who had eligible

Date of decision: 27 May 2025 Summary The complaint concerned the Council’s failure properly to assess disability related expenses (DRE) when calculating a client’s home care charges, and its delay in responding to correspondence that had come to be treated as a complaint. This led to increased care costs and significant distress for Mrs M

Date of decision: 15 Jun 2025 SummaryCambridgeshire County Council failed to follow its own collections process, and its handling of charges and debt recovery for a disabled person’s home care was not satisfactory, because of  communication failures and rigid assessment practices and inadequate review of disability-related expenses. What happenedIn 2019, the Council reviewed care for