Date of decision: 12 August 2025 SummaryMr X complained about the Council’s prolonged delays in progressing a Disabled Facilities Grant referral for a home extension. The delay left the family living in overcrowded conditions, causing distress and uncertainty. What happenedMr and Mrs X and their three children lived in a two bedroom property which […]
Date of decision: 13 January 2026 SummaryThe Council delayed assessing a woman with significant disabilities for property adaptations, resulting in her being forced to wash using only a sink. This caused prolonged indignity and hardship in her already challenging daily life. What happenedA woman with significant disabilities was living in a property with a bath
Tower Hamlets LBC at fault for delaying the Disabled Facilities Grant (DFG) process Read More »
Date of decision: 04 June 2025 Summary Redbridge Council received a complaint about severely delaying an Occupational Therapy assessment required for a Disabled Facilities Grant, leaving a severely disabled resident at risk in unsuitable housing for months. What happened The resident, Mr X, was living in a property with stairs separating his bedroom and bathroom,
Date of decision: 04 December 2025 SummaryA mother complained that Brent Council delayed and mishandled adaptations to a council-owned home for her adult disabled son, leaving him without safe access, space or equipment to meet his basic care needs. The Ombudsman found prolonged delay, an unlawful refusal to consider an extension, and a failure to
Date of decision: 28 November 2025 Summary A father asked the Council for financial support to adapt the family’s small two-bedroom home so his disabled son could have his own bedroom and an accessible upstairs bathroom. The Council delayed for many months, provided poor and sometimes confusing communication, and then refused to progress a Disabled
Date of decision: 28 September 2025 SummaryA disabled woman complained about a significant delay in the DFG process, which she had initiated three years previously. The Council had not progressed her case, and the Occupational Therapy (OT) assessment was delayed by over a year. Even as a non-urgent but complex matter, it significantly departed from
Date of decision: 27 May 2025 Summary Mrs B made a complaint to the Ombudsman that her son (Mr D, a full-time wheelchair user transitioning from children to adults services, with physical and learning disabilities) was forced to live in a home that was unable to meet his needs, after Dorset Council delayed in approving
Date of decision: 29 May 2025 SummaryA family seeking essential Disabled Facilities Grant-funded home adaptations for their children with disabilities faced prolonged Council delays, significantly impacting their children’s daily living and the parents’ health and wellbeing. Blackburn-with-Darwen Council was asked to apologise, make a recognition payment, and provide the family with a plan and timescale
Date of decision: 15 June 2025 SummaryA person complained about the Council’s prolonged delay in completing essential home adaptations after an Occupational Therapy assessment in January 2023. The Council’s failures left him in distress and physically suffering in an unsuitable home environment, impacting his dignity, personal hygiene and physical comfort. Birmingham seemed unable to align
Date of decision: 20 February 2025 SummaryA complaint about significant delays and poor communication by the Council in processing a Disabled Facilities Grant (DFG) for the father’s essential home adaptations, resulting in lengthy deprivation of basic care needs and frustration for the applicant and his family. What happenedMr D, living with his son Mr C,