How housing rights fit in with the Care Act

Haringey at fault for delaying the cessation of a mentally incapacitated tenant’s lease after taking a year to apply to the Court of Protection and effectively blocking the landlord’s property sale

Leave a Comment / Housing LGO, How housing rights fit in with the Care Act, How the Mental Capacity Act affects the Care Act, Intro to Ombudsman reports RE mental capacity and best interests decision-making, Intro to Ombudsman reports RE the interface between Housing and Care, Mental Capacity LGO /

Date of decision: 12 May 2025 Summary A private landlord complained that the Council took far too long to end the tenancy of a vulnerable adult who had lost capacity, causing significant inconvenience and preventing the landlord from selling the property. The Council’s delay in applying to the Court of Protection did not result in […]

Haringey at fault for delaying the cessation of a mentally incapacitated tenant’s lease after taking a year to apply to the Court of Protection and effectively blocking the landlord’s property sale Read More »

West Northants exonerated with regard to the council’s preference for supported living over a care home provider, albeit on grounds that are dubious in law…

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Choice of Accommodation and Top-Ups LGO, Choice of Accommodation post Care Act, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE Choice of Accommodation, Intro to Ombudsman reports RE Not at Fault, Intro to Ombudsman reports RE Supported Living, Not at Fault LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Supported Living and Care, Supported Living LGO /

Date of decision: 20 April 2026 SummaryThe complaint challenged the Council’s timeliness, involvement, consideration of a preferred provider and complaint handling after an urgent review request about an adult daughter’s long‑term care; the Ombudsman found no fault, concluding the Council completed assessment and care planning within acceptable times, involved Ms Y and her mother throughout

West Northants exonerated with regard to the council’s preference for supported living over a care home provider, albeit on grounds that are dubious in law… Read More »

Birmingham City Council upheld in refusing to facilitate contact between a parent and an adult disabled person, now living in supported accommodation after ceasing to be fostered

Leave a Comment / How the Mental Capacity Act affects the Care Act, Intro to Ombudsman reports RE mental capacity and best interests decision-making, Intro to Ombudsman reports RE Not at Fault, Intro to Ombudsman reports RE Supported Living, Mental Capacity LGO, Not at Fault LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Supported Living and Care, Supported Living LGO /

Date of decision: 23 February 2026 SummaryA mother complained that Birmingham Council delayed and then wrongly refused her request to have contact with her adult child, who had long been in care and now lives in supported accommodation.  What happenedThe complainant, Ms X, has an adult child, Y, who was placed in long‑term foster care

Birmingham City Council upheld in refusing to facilitate contact between a parent and an adult disabled person, now living in supported accommodation after ceasing to be fostered Read More »

Hammersmith & Fulham found at fault for failing to address a care provider’s poor service and serious ‘quality of care’ concerns

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE Providers' 'Fault', Intro to Ombudsman reports RE Supported Living, Issues of importance to social care service providers, Providers' Fault LGO, Supported Living and Care, Supported Living LGO /

Date of decision: 14 January 2026 SummaryA man receiving council‑commissioned supported living care experienced poor, inconsistent support that failed to follow his agreed routines, leading to distress, continence and behaviour problems, and avoidable reliance on family input. When the issue was raised repeatedly, the Council’s social worker did not respond robustly or quickly enough, and

Hammersmith & Fulham found at fault for failing to address a care provider’s poor service and serious ‘quality of care’ concerns Read More »

Waltham Forest LBC found at fault for delaying  decision-making  about a suitable supported living provider’s services, despite lack of suitable alternatives

Leave a Comment / How the Mental Capacity Act affects the Care Act, Intro to Ombudsman reports RE mental capacity and best interests decision-making, Intro to Ombudsman reports RE Supported Living, Mental Capacity LGO, Supported Living and Care, Supported Living LGO /

Date of decision: 20 January 2026 Summary Waltham Forest Council delayed funding a suitable care package in a preferred supported living setting for a man with severe learning disability and autism, despite his parents identifying the only viable option, and failed to both keep his father, Mr Y, updated. It deferred in exploring alternative providers

Waltham Forest LBC found at fault for delaying  decision-making  about a suitable supported living provider’s services, despite lack of suitable alternatives Read More »

Ombudsman finds Southampton Council at fault: woman in supported living wrongly charged £7K+ in residential care fees

Leave a Comment / Charging and financial assessment, Charging LGO, Intro to Ombudsman reports RE charging and financial assessment, Intro to Ombudsman reports RE Supported Living, Supported Living and Care, Supported Living LGO /

Date of decision: 11 November 2024 SummaryA vulnerable adult (Ms X) in supported accommodation was wrongly charged by the Council as if she were in residential care, drastically reducing the money she had left for everyday living costs. The Council delayed correcting the error, failed to answer repeated contacts from a support worker and solicitors,

Ombudsman finds Southampton Council at fault: woman in supported living wrongly charged £7K+ in residential care fees Read More »

Durham CC upheld with regard to three different conclusions as to a person’s eligibility for Care Act services, in 6 months

Leave a Comment / Assessment and Eligibility, Eligibility Findings LGO, Housing LGO, How housing rights fit in with the Care Act, Intro to Ombudsman reports RE Councils' identification of needs and eligibility for funding or services, Intro to Ombudsman reports RE Not at Fault, Intro to Ombudsman reports RE Supported Living, Intro to Ombudsman reports RE the interface between Housing and Care, Intro to Ombudsman reports RE Transitions, Not at Fault LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Supported Living and Care, Supported Living LGO, Transitioning to the Care Act for adults' services from children's services, Transitions LGO /

Date of decision: 29 November 2024 SummaryThis report concerned a parent’s complaint that Durham failed to properly assess and plan for her disabled daughter’s transition from children’s to adult social care services, resulting in distress and risk. The Ombudsman found no fault in the Council’s actions. What happenedThe young person, Ms Y, with what were

Durham CC upheld with regard to three different conclusions as to a person’s eligibility for Care Act services, in 6 months Read More »

Dorset Council at fault for delay in approving a DFG and in refusing to provide minor adaptations to the home of a full-time wheelchair user 

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Delay and non-commissioning, Delay In General LGO, DFGs LGO, Funding Adaptations of housing, for assisting care planning, Housing LGO, How housing rights fit in with the Care Act, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE Delay in General, Intro to Ombudsman reports RE DFGs, Intro to Ombudsman reports RE Supported Living, Intro to Ombudsman reports RE the interface between Housing and Care, Supported Living and Care, Supported Living LGO /

Date of decision: 27 May 2025 Summary Mrs B made a complaint to the Ombudsman that her son (Mr D, a full-time wheelchair user transitioning from children to adults services, with physical and learning disabilities) was forced to live in a home that was unable to meet his needs, after Dorset Council delayed in approving

Dorset Council at fault for delay in approving a DFG and in refusing to provide minor adaptations to the home of a full-time wheelchair user  Read More »

Kent County Council reveals its ignorance of Care Act rules for revision of plans, routes into housing, the accommodation ‘plus’ option and benefits

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Housing LGO, How housing rights fit in with the Care Act, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE the interface between Housing and Care /

Date of decision: 14 September 2025 Summary A mother complained about the Council’s handling of her adult son’s move from residential accommodation directly arranged by the Council, out of area, where he had been attending college. Kent failed to act swiftly to secure new housing and did not properly assess or inform the family about

Kent County Council reveals its ignorance of Care Act rules for revision of plans, routes into housing, the accommodation ‘plus’ option and benefits Read More »

LGSCO is required to make it clear that councils are not responsible for arranging housing transfers for social care clients in dealing with a complaint against Bath and North East Somerset Council

Leave a Comment / Housing LGO, How housing rights fit in with the Care Act, Intro to Ombudsman reports RE the interface between Housing and Care /

Date of decision: 19 August 2025 SummaryA man with learning disabilities wanted to move closer to his sister in another local authority’s area. The Council failed to tell him that the Council’s social services team was not responsible for arranging the housing transfer, for over two years. Its communications with the man and his sister

LGSCO is required to make it clear that councils are not responsible for arranging housing transfers for social care clients in dealing with a complaint against Bath and North East Somerset Council Read More »