Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation

North Yorkshire Council at fault for delays in provision of advocacy and minor adaptations

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation /

Date of decision: 20 April 2026 SummaryA disabled man complained that the Council mishandled his care, support and accommodation, including advocacy access, hospital discharge arrangements, community support, information‑sharing, and housing/OT input. The complaint about advocacy and adaptations was upheld. Most of the other allegations, including claims of dishonesty, discrimination, failures around safeguarding, community access support […]

North Yorkshire Council at fault for delays in provision of advocacy and minor adaptations Read More »

Surrey County Council criticised for operation of a hospital discharge pathway system

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Assessment and Eligibility, Eligibility Findings LGO, Hospital LGO, How NHS services and Continuing NHS Health Care fit in with the Care Act, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE Councils' identification of needs and eligibility for funding or services, Intro to Ombudsman reports RE Hospital and CHC /

Date of decision: 05 February 2026 SummaryA daughter complained that the Council did not fund her elderly father’s first six weeks in a nursing home under the Discharge to Assess pathway after hospital discharge, then handled her concerns about eligibility and charging with confusing, contradictory explanations. The Council’s own records alternated between describing the placement

Surrey County Council criticised for operation of a hospital discharge pathway system Read More »

Suffolk County Council found at fault for poor communication and delay in safeguarding investigation, involving allegations against a power of attorney holder

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, How the Mental Capacity Act affects the Care Act, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE Safeguarding, Harm, Deprivation of Liberty, Safeguarding, Harm, Deprivation of Liberty LGO /

Date of decision: 11 November 2025 SummaryA woman (Mrs C), who holds power of attorney for her elderly relative (Mrs E), complained that the Council’s safeguarding investigation into her relative’s home care mishandled serious concerns about medication, diet and an unwanted hospital admission, while also investigating counter-allegations against her, from the care provider, without informing

Suffolk County Council found at fault for poor communication and delay in safeguarding investigation, involving allegations against a power of attorney holder Read More »

Kent County Council found to have followed correct safeguarding procedures, despite complaints 

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, How the Mental Capacity Act affects the Care Act, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE Not at Fault, Intro to Ombudsman reports RE Safeguarding, Harm, Deprivation of Liberty, Not at Fault LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Safeguarding, Harm, Deprivation of Liberty LGO /

Date of decision:04 March 2025 SummaryMr X complained about Kent County Council’s safeguarding investigation into his mother’s situation when she was admitted to hospital and the delays in providing him with an advocate, causing him significant distress and uncertainty. The Ombudsman found no fault on the part of the Council. We are not sure that

Kent County Council found to have followed correct safeguarding procedures, despite complaints  Read More »

Norfolk County Council avoids criticism for refusing to share information with the holder of a power of attorney for welfare

Leave a Comment / Advocacy, Involvement, Participation, Information rights and Consultation, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation /

Date of decision: 18 September 2025 Summary A woman complained that her sister was placed by Norfolk Council in an unsuitable care home after a psychotic episode.  The woman alleged misdiagnosis and felt excluded from care discussions, especially as no other authorised person existed to represent her sister for health and welfare decisions.  What happened

Norfolk County Council avoids criticism for refusing to share information with the holder of a power of attorney for welfare Read More »

Lewisham Council left a disabled person without a requested review or a response on a direct payments request over a 13 month period

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Direct Payments and Personal Health Budgets, Direct Payments LGO, Failings to Assess, Reassess, Review LGO, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE Direct Payments, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Reviews and Revisions (cuts or changes to content) /

Date of decision: 26 February 2025 Summary A disabled adult was left without care and support tailored to her needs for over a year because the Council failed to review her care plan or respond to her repeated requests for a direct payment to employ a personal assistant. The Council’s actions caused distress and deprived

Lewisham Council left a disabled person without a requested review or a response on a direct payments request over a 13 month period Read More »

Delays and poor communication by North Lincolnshire Council  in arranging care meant an autistic man received inconsistent and less than his planned for provision

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Direct Payments and Personal Health Budgets, Direct Payments LGO, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE Direct Payments /

Date of decision: 7 September 2025 SummaryA man complained that North Lincolnshire Council failed to provide his assessed 28 hours per week of care and advocacy support, resulting in mental health crisis and anxiety. The Ombudsman found the Council delayed finding a new care provider and failed to confirm with him how he wished to

Delays and poor communication by North Lincolnshire Council  in arranging care meant an autistic man received inconsistent and less than his planned for provision Read More »

Lincolnshire County Council at fault for its delegate, the Partnership Trust, delaying an increase of care and support hours, following several safeguarding referrals

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Delay and non-commissioning, Delay In General LGO, Failings to Assess, Reassess, Review LGO, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE Delay in General, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Reviews and Revisions (cuts or changes to content) /

Date of decision: 13 April 2025 Summary A disabled woman with complex mental health needs was left without the care and support she was entitled to after moving into a new council area, contrary to the Care Act. The Council (through its delegate, the Partnership Trust, as a s75 partner) failed to ensure her needs

Lincolnshire County Council at fault for its delegate, the Partnership Trust, delaying an increase of care and support hours, following several safeguarding referrals Read More »

Haringey delayed discharging its duty, leaving a man with substantial difficulties in engagement, without representation or support

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Delay and non-commissioning, Delay In General LGO, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE Delay in General /

Decision Date: 25th February 2025 Summary Mr X, who lacks capacity to make decisions about his welfare and finances, experienced significant delays and inadequate support from the Council following the illness and subsequent death of his aunt, who had been managing his affairs – so he was left without access to his funds and without

Haringey delayed discharging its duty, leaving a man with substantial difficulties in engagement, without representation or support Read More »

Essex County Council failed to provide an appropriately qualified needs assessor or Care Act advocate, to make reasonable adjustments, and nor did it meet an assessed need for communication support for a deafblind individual

Leave a Comment / Advocacy LGO, Advocacy, Involvement, Participation, Information rights and Consultation, Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Failings to Assess, Reassess, Review LGO, Intro to Ombudsman reports RE Advocacy, Involvement, Information sharing and Consultation, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Reviews and Revisions (cuts or changes to content) /

Decision Date: 17 October 2024 Summary There was no suitably trained communication support worker nor a competent assessor for a person with complex needs and deafblindness. Additionally, the failure to ensure that Ms Y was able to contact her direct payment manager or to consider the need for a Care Act advocate amounted to failure

Essex County Council failed to provide an appropriately qualified needs assessor or Care Act advocate, to make reasonable adjustments, and nor did it meet an assessed need for communication support for a deafblind individual Read More »