Date of decision: 31 August 2025 SummaryA daughter complained that Wiltshire Council delayed moving her mother from a care home after she was assessed as not needing residential care, causing extra care costs because of the difference in the financial assessment rules. What HappenedIn October 2023, Ms X was admitted to hospital after hallucinations linked […]
Date of decision: 20 April 2026 SummaryThe complaint challenged the Council’s timeliness, involvement, consideration of a preferred provider and complaint handling after an urgent review request about an adult daughter’s long‑term care; the Ombudsman found no fault, concluding the Council completed assessment and care planning within acceptable times, involved Ms Y and her mother throughout
Date of decision:28 July 2025 SummaryThis was a complaint about how the Council managed temporary care home charges, financial access, advocacy arrangements, and the move toward deputyship for an elderly woman in its care. What happenedIn June 2023, the Council arranged for an elderly woman to move into temporary residential care due to limited space
Date of decision: 23 February 2026 SummaryA mother complained that Birmingham Council delayed and then wrongly refused her request to have contact with her adult child, who had long been in care and now lives in supported accommodation. What happenedThe complainant, Ms X, has an adult child, Y, who was placed in long‑term foster care
Date of decision: 05 November 2025 SummaryA woman’s power of attorney strongly asserted that the Council’s home‑care plan was inadequate and that the woman potentially needed permanent residential care. The Ombudsman found the Council had properly assessed her needs, arranged a substantial home‑care package and reasonably decided she did not require Council‑funded permanent care home
Date of decision: 15 December 2025 SummaryA woman with dementia received a substantial home care package funded by the Council alongside extensive informal care from her daughter, who was also a paid personal assistant via direct payments for some of the input. The daughter complained that the Council should fund 24‑hour live‑in care at home,
Date of decision: 18 December 2025 SummaryA mother complained that the Council, NHS Trust and Integrated Care Board failed to provide appropriate mental health and social care support to her vulnerable adult daughter and did not adequately safeguard her from abuse, leaving the daughter exposed to risks and the mother burdened with excessive caring responsibilities
Date of decision: 08 December 2025 SummaryAn autistic woman who receives free aftercare under s117 of the Mental Health Act complained that the Council and NHS bodies had failed for years to give her appropriate care and to adapt their assessments to her communication needs. She said the lack of suitable autism‑specific support and refusal
Date of decision: 07 October 2025 Summary An individual complained after the Council refused a home care package, claiming it relied on inaccurate occupational therapy assessments and misread her medical evidence. She said this left her unsupported, causing distress and health impacts. What happened The complainant, born with a complex heart condition leading to fatigue
Date of decision: 05 January 2026 Summary A daughter complained that Staffordshire Council wrongly classified her late father’s care home placement as ‘permanent’ instead of temporary, and gave misleading advice on a deferred payment agreement for his fees. What happened Mr Y went into hospital and was discharged home with a care package in July