Not Investigated LGO

Central Bedfordshire Council avoided full investigation, based on the Ombudsman’s agreement with its finding of capacity, regarding a person who had once had deputyship

Leave a Comment / How the Mental Capacity Act affects the Care Act, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE mental capacity and best interests decision-making, Mental Capacity LGO, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 28 April 2026 SummaryAn adult woman with mental health needs and a learning disability had had a long‑standing financial Deputyship in place, which was ended after a community mental health team assessment decided she could manage her own money.  What happenedThe woman, Ms Y, had mental health needs and a learning disability, […]

Central Bedfordshire Council avoided full investigation, based on the Ombudsman’s agreement with its finding of capacity, regarding a person who had once had deputyship Read More »

Norfolk County Council avoids investigation regarding a refusal to fund transport for a disabled adult due to its Motability Policy and day centre distance

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE care planning, and personal budgets, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 01 November 2024 SummaryMiss X complained that Norfolk County Council refused to fund transport for her adult son to his day centre, made an unqualified decision about a continuing healthcare checklist, and mishandled her complaint. The Ombudsman closed the case after initial enquiries, finding no fault and identifying a better-placed body to

Norfolk County Council avoids investigation regarding a refusal to fund transport for a disabled adult due to its Motability Policy and day centre distance Read More »

A care provider alleging underfunding of a care package over a 2-year period is left to fight a fees dispute in court

Leave a Comment / Commissioning, Joint Working and Integration, Intro to Ombudsman decisions about Complaints not investigated, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 12 August 2025 Summary This report concerns a complaint brought by a care provider’s representative regarding Bristol Council’s refusal to pay what the provider considered to be the correct fees for an adult social care placement. The care provider claimed to be incurring a loss due to the Council’s stance on current

A care provider alleging underfunding of a care package over a 2-year period is left to fight a fees dispute in court Read More »

Dorset Council escapes criticism for applying NAFAO figures about average heating costs in the context of a DRE dispute

Leave a Comment / Disability Related Expenditure, DRE LGO, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE disability related expenditure, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision:  03 July 2025 SummaryA father complained that Dorset Council wrongly refused his claim for extra heating and electricity costs to be treated as disability related expenditure in his son’s financial assessment. He argued the national figures used by the Council were flawed and left his son unfairly disadvantaged. What happenedThe complainant’s son

Dorset Council escapes criticism for applying NAFAO figures about average heating costs in the context of a DRE dispute Read More »

Insufficient evidence of fault by Rutland County Council when it refused to fund care in out-of-area extra care housing 

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Housing LGO, How housing rights fit in with the Care Act, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE the interface between Housing and Care, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 28 July 2025 SummaryThe complaint concerned Rutland County Council’s refusal to pay social care costs for an individual seeking to move to Extra Care Housing in another county. Ms X argued the decision prevented her from relocating. The Ombudsman considered whether the Council’s refusal amounted to maladministration or breach of its duties

Insufficient evidence of fault by Rutland County Council when it refused to fund care in out-of-area extra care housing  Read More »

Caldwell & Beling Ltd avoids investigation for its attitude to restricting unaccompanied (and accompanied) visits to a resident

Leave a Comment / Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE Not at Fault, Intro to Ombudsman reports RE Providers' 'Fault', Issues of importance to social care service providers, Not at Fault LGO, Not Investigated LGO, Providers' Fault LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 05 August 2025 SummaryA woman complained after a Care Provider (a care home) restricted visits by her mother to the mother’s partner, requiring accompaniment outside of one hour in the morning and one hour in the afternoon – and offering limited flexibility as to the potential slots for accompaniment, due to staffing.

Caldwell & Beling Ltd avoids investigation for its attitude to restricting unaccompanied (and accompanied) visits to a resident Read More »

Bury MBC exonerated regarding alleged discrimination towards an independent living provider 

Leave a Comment / Housing LGO, How housing rights fit in with the Care Act, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE the interface between Housing and Care, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 08 Jun 2025 SummaryThe complaint concerned the Council’s treatment of an organisation providing independent living support for adults. The director, Mr X, alleged the Council undermined the new accommodation by relaying false information to prospective tenants, suspending housing benefit, and damaging the provider’s reputation, impacting jobs and residents. The investigation was closed

Bury MBC exonerated regarding alleged discrimination towards an independent living provider  Read More »

Bupa Care Homes escapes investigation by the LGSCO regarding soaring fee increases for private clients

Leave a Comment / Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE Providers' 'Fault', Issues of importance to social care service providers, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights /

Date of decision: 09 Jun 2025 SummaryA son challenged steep annual fee increases at a private Bupa care home where his father lived. He argued the compounded rises amounted to over 85% in six years, exceeding inflation and norms, creating financial strain and uncertainty in planning long-term care. He sought explanation, reduction, and a halt

Bupa Care Homes escapes investigation by the LGSCO regarding soaring fee increases for private clients Read More »

Suffolk County Council’s safeguarding response to parent regarding her conduct treated as a matter for the Court of Protection by Ombudsman after initial enquiries

Leave a Comment / How the Mental Capacity Act affects the Care Act, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE Safeguarding, Harm, Deprivation of Liberty, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Safeguarding, Harm, Deprivation of Liberty LGO /

Date of decision: 21 April 2025 SummaryA woman complained about Suffolk County Council’s handling of safeguarding concerns raised about her in relation to her adult son and the Council’s decision to take her son’s case to the Court of Protection, as well as alleged data breaches by the Council. The Council refused to consider her

Suffolk County Council’s safeguarding response to parent regarding her conduct treated as a matter for the Court of Protection by Ombudsman after initial enquiries Read More »

Haringey found not at fault regarding the time taken to find appropriate care for a person with complex needs (very wrongly, in our view)

Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Carer LGO, Choice of Accommodation and Top-Ups LGO, Choice of Accommodation post Care Act, Delay and non-commissioning, Delay In General LGO, Intro to Ombudsman decisions about Complaints not investigated, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE Choice of Accommodation, Intro to Ombudsman reports RE Delay in General, Intro to Ombudsman reports RE the position of informal carers, Not Investigated LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, The rights of carers, in relation to health and social care services and support /

Date of decision: 28 March 2025 SummaryThis complaint concerned a Council’s sourcing a care home placement for an adult with high care needs. It took several months, with family members providing care in the interim. The Ombudsman found the Council acted appropriately and did not uphold the complaint. What happenedThe Council received a referral for

Haringey found not at fault regarding the time taken to find appropriate care for a person with complex needs (very wrongly, in our view) Read More »