Somerset Council failed to implement the correct statutory process to examine a complaint about an unsatisfactory transition from children’s to adults’ services
Decision date: 29 November 2024 Summary The complaint was concerned with an unsatisfactory children’s to adults’ services transition in the context of mental illness, and a lack of multi-disciplinary working at the right time. But the main problem was the use of the wrong complaints process by the Council. What happened In February 2024 Ms […]
