Date of decision: 29 March 2026 Summary This report is the latest in a long line of reports, now, concerning how councils (this one Richmond) tend to handle funding for a young woman’s specialist supported accommodation after she left a long inpatient stay under the Mental Health Act and became entitled to free section 117 […]
Date of decision: 25 March 2026 SummaryAn adult man with autism and a mental health condition complained that the Council’s February 2025 assessment did not properly assess his needs under the Care Act 2014 and failed to give him the practical support he needed, instead directing him to a short‑term ‘enablement’ service. He said the
Date of decision: 23 July 2025 SummaryAn individual’s mother (Ms X) complained that the Council took excessive time to move the individual, who has care needs, to a different residential placement nearer to his family. What happened The individual, Mr Y, whose care was funded under s117 of the Mental Health Act 1983, resided in
Date of decision: 24 February 2026 SummaryA daughter complained on behalf of her elderly mother about the Council’s and ICB’s handling of s117 aftercare funding for a care home placement after psychiatric hospital discharge. The family chose a preferred care home requiring a top-up payment, but poor communication about operation of top-up arrangements and delayed
Date of decision: 17 January 2025 SummaryA complaint that the Council and NHS refused to fund an educational course as part of free aftercare under the Mental Health Act 1983 was rejected, leaving the family to pay £3,600. What happenedMr X complained on behalf of his adult daughter, Ms D, about the refusal to treat
West Sussex not at fault for non-funding of an educational course under s117 Read More »
Date of decision: 29 April 2024 SummaryA complaint was upheld about the failure of multiple agencies to provide joined-up mental health and social care to an autistic adult with a learning disability, resulting in repeated breakdowns in care, distress, and unmet needs for both the individual and his carer. What happenedMr B, who is autistic
Summary: Miss A complained about Cambridgeshire County Council and Willow Care and Support Limited in respect of the service received under s117 of the Mental Health Act while in supported accommodation. The LGSCO found fault with the support provided by Willow Care which posed risks to Miss A’s physical and mental health. What happened Following
Date of decision: 09 February 2026 SummaryA man with paranoid schizophrenia, entitled to free aftercare under s117 of the Mental Health Act, did not receive the co-ordinated aftercare and oversight he should have had from the Council and West London NHS Trust. There was no s117 aftercare plan, no allocated care co-ordinator at a time
Date of decision: 02 February 2026 Summary A father complained that Peterborough Council and NHS body arranged his adult son’s s117 mental health aftercare too hastily, meaning the provider did not properly assess his needs, the provider did not meet the son’s needs between January and July 2024 which was not safe, and then failed
Date of decision: 18 December 2025 SummaryA mother complained that the Council, NHS Trust and Integrated Care Board failed to provide appropriate mental health and social care support to her vulnerable adult daughter and did not adequately safeguard her from abuse, leaving the daughter exposed to risks and the mother burdened with excessive caring responsibilities