Covid Related Reports LGO

Norfolk County Council responsible for hospital discharge and reablement care failures

Leave a Comment / Covid Related Reports LGO, Failings to Assess, Reassess, Review LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Hospital LGO, How NHS services and Continuing NHS Health Care fit in with the Care Act, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Intro to Ombudsman reports RE Hospital and CHC, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Date of decision: 26 March 2026 SummaryMrs X,  an elderly woman in her 90s, was discharged from hospital after a hip fracture to a Council-run residential reablement unit, where her care planning and delivery and communication fell below required standards. Mrs X and her daughter, Mrs Y, experienced avoidable frustration, uncertainty and distress, including delays […]

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North Tyneside Metropolitan Borough Council officers failed to follow Government Guidance during the pandemic

Leave a Comment / Covid Related Reports LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Decision Date:   03 April 2023 What happened Ms X, who lives with fibromyalgia and post-traumatic stress disorder, complained that the Council failed to follow Government Guidance on use of direct payments during the pandemic and that this led them to accuse her of misusing them.  Ms X began receiving direct payments in 2017. Her

North Tyneside Metropolitan Borough Council officers failed to follow Government Guidance during the pandemic Read More »

London Borough of Hackney at fault for failing to provide an enhanced care package after a person’s discharge from hospital

Leave a Comment / Care Planning, Budgets and Choice Rights, Covid Related Reports LGO, Delay and non-commissioning, Delay In General LGO, Failings to Assess, Reassess, Review LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Hospital LGO, How NHS services and Continuing NHS Health Care fit in with the Care Act, Intro to Ombudsman reports RE Delay in General, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Intro to Ombudsman reports RE Hospital and CHC, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Decision Date: 21 July 2021 What Happened Mrs X complained on behalf of her mother, Mrs Y.  Mrs Y had been admitted to hospital from her home where she had had a package of care in place and was being visited weekly by her daughter Mrs X. On the 13th February 2020, whilst in hospital,

London Borough of Hackney at fault for failing to provide an enhanced care package after a person’s discharge from hospital Read More »

Lancashire County Council at fault for failing to secure the planned respite care and over communications about potential supported living settings

Leave a Comment / Assessment and Eligibility, Care Planning, Budgets and Choice Rights, Carer LGO, Civil Proceedings, Financial Compensation and Restitution, Commissioning, Joint Working and Integration, Covid Related Reports LGO, Delay and non-commissioning, Delay In General LGO, Direct Payments and Personal Health Budgets, Direct Payments LGO, Failings to Assess, Reassess, Review LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, How housing rights fit in with the Care Act, Integration and Identifying the Liable Authority LGO, Intro to Ombudsman reports RE Delay in General, Intro to Ombudsman reports RE Direct Payments, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Intro to Ombudsman reports RE Integration and Identifying the Liable Authority, Intro to Ombudsman reports RE Restitution, Intro to Ombudsman reports RE Supported Living, Intro to Ombudsman reports RE the impact of Covid, Intro to Ombudsman reports RE the position of informal carers, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Restitution LGO, Reviews and Revisions (cuts or changes to content), Supported Living and Care, Supported Living LGO, The rights of carers, in relation to health and social care services and support /

Decision Date: 13th January 2023 What happened Mr Y, a young adult, had learning disabilities and needed someone to care for him at all times. He lived at home and attended a specialist college (College A) from Monday to Friday, funded by the Council. A social worker completed a social care assessment for him in

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DoLS authorisation delayed by 15 months by Wirral Metropolitan Borough Council 

Leave a Comment / Covid Related Reports LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Decision Date:   28 March 2023 What happened Ms B complained that the Council did not facilitate a move for her mother, Mrs C, from a residential care home back to her own home. She further complained that the Council failed to authorise Mrs C’s stay in the care home under the Deprivation of Liberty Safeguards (DoLS)

DoLS authorisation delayed by 15 months by Wirral Metropolitan Borough Council  Read More »

East Sussex County Council found at fault for not following COVID Guidance and not acting flexibly during the pandemic causing a delay with setting up a direct payment to make up for non-provision

Leave a Comment / Care Planning, Budgets and Choice Rights, Civil Proceedings, Financial Compensation and Restitution, Covid Related Reports LGO, Direct Payments and Personal Health Budgets, Direct Payments LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE Direct Payments, Intro to Ombudsman reports RE Restitution, Intro to Ombudsman reports RE the impact of Covid, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Restitution LGO, Reviews and Revisions (cuts or changes to content) /

Decision Date:   02 December 2022 What happened Ms X had a commissioned package of care from East Sussex County Council for twelve hours per week to support her with meals, shopping, administration, and communication. The Care Agency providing this package of care informed East Sussex Council, in March 2020, they could only provide four

East Sussex County Council found at fault for not following COVID Guidance and not acting flexibly during the pandemic causing a delay with setting up a direct payment to make up for non-provision Read More »

Stockport Metropolitan Borough Council at fault for failing to facilitate an indoor end of life visit during the COVID-19 pandemic

Leave a Comment / Covid Related Reports LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Decision Date: 26th July 2021 What Happened Mrs F complained on behalf of her mother, Mrs J.  Mrs F’s father, Mr J had been living in a care home, funded by the Council.  Due to COVID-19, the Home stopped all visits on the 22nd March 2020.  At the end of March, Mr J became unwell,

Stockport Metropolitan Borough Council at fault for failing to facilitate an indoor end of life visit during the COVID-19 pandemic Read More »

Care Provider not at fault for its visiting policy or risk assessment during the COVID-19 pandemic

Leave a Comment / Covid Related Reports LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE Not at Fault, Intro to Ombudsman reports RE the impact of Covid, Not at Fault LGO, Remedies, rights, complaints, regulatory and criminal law aspects to adult social care, enforcement of one’s rights, Reviews and Revisions (cuts or changes to content) /

Decision Date: 12th July 2021 What Happened Mrs X complained on behalf of herself and her mother, Mrs M. Mrs M was a resident at a Care Home, and suffered from dementia. Mrs X visited Mrs M daily until the COVID-19 pandemic lockdown restrictions were put in place. On the 2nd July 2020 the Care

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Warwickshire County Council unjustly fails to provide reasoning for ‘disregard decision’

Leave a Comment / Charging and financial assessment, Charging LGO, Covid Related Reports LGO, Failings to Assess, Reassess, Review LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE charging and financial assessment, Intro to Ombudsman reports RE Failings to Assess, Reassess, Review, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Decision Date: 20th of January 2022 What happened Mrs Y suffered from dementia. In March 2020, she was living in her own home as she wanted to remain independent; she received support from her family and attended day centres five times a week. Mr and Mrs X started to prepare their own home to be

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Staffordshire County Council found to be at fault for failing to take a flexible approach on direct payments being paid to family members in the same household, during the COVID-19 pandemic  

Leave a Comment / Care Planning, Budgets and Choice Rights, Covid Related Reports LGO, Direct Payments and Personal Health Budgets, Direct Payments LGO, General rules about changing the content or value of a care or a support plan based on the Care Act case law, Intro to Ombudsman reports RE Direct Payments, Intro to Ombudsman reports RE the impact of Covid, Reviews and Revisions (cuts or changes to content) /

Decision Date: 13 April 2021 What happened Mr X complained, on behalf of his daughter (Miss Y) who had physical and learning disabilities. Miss Y lived with her parents (Mr X and Mrs X) and required 24 hour care and support, which included two people to assist with transfers. In February 2020, Miss Y had

Staffordshire County Council found to be at fault for failing to take a flexible approach on direct payments being paid to family members in the same household, during the COVID-19 pandemic   Read More »