Intro to Ombudsman reports RE SEN/EHCPS

Richmond upon Thames LBC obliged to provide restitution for wrongfully having tried to make a service user pay rent for s117 aftercare accommodation

Date of decision: 29 March 2026 Summary This report is the latest in a long line of reports, now, concerning how councils (this one Richmond) tend to handle funding for a young woman’s specialist supported accommodation after she left a long inpatient stay under the Mental Health Act and became entitled to free section 117 […]

Richmond upon Thames LBC obliged to provide restitution for wrongfully having tried to make a service user pay rent for s117 aftercare accommodation Read More »

Milton Keynes Council failed to consider respite care for a disabled child and followed the wrong Complaints Procedure

Date of decision: 06 October 2025 Summary A mother complained about the Council’s failure to provide overnight respite care for her disabled son when a child, prior to 2024, and its refusal to provide financial support for the alternative care facility she set up herself by renting accommodation. She had been previously forced to manage

Milton Keynes Council failed to consider respite care for a disabled child and followed the wrong Complaints Procedure Read More »

Manchester CC offer inadequate support after delay to young man’s transition to adults’ social care services

Decision Date: 05 Aug 2024 Summary Manchester CC wrongly insisted on clinical proof of learning disability, causing significant delays in a vulnerable man’s assessment and proper care provision.  What happened   Mr C had been diagnosed with a medical disorder and associated learning difficulties and mental health issues as a child.  He had an Education Health

Manchester CC offer inadequate support after delay to young man’s transition to adults’ social care services Read More »

Devon County Council excoriated in an LGSCO’s public interest report regarding transition and Care Act failings for a young person with a continuing EHCP: “For a panel of senior council officers to countenance something that should have been unconscionable to them, reflects extremely poorly upon it.”

Date of Decision: 8 August 2024 Summary Devon County Council’s Children’s and Adults’ services teams were found at fault with regard to transition care planning for a man with an EHCP whose needs had been on the radar since he was 15. Care planning appeared to have been cost-driven instead of needs-led and not compliant

Devon County Council excoriated in an LGSCO’s public interest report regarding transition and Care Act failings for a young person with a continuing EHCP: “For a panel of senior council officers to countenance something that should have been unconscionable to them, reflects extremely poorly upon it.” Read More »

Norfolk County Council at fault for the second time as a school-aged boy was left without suitable education

Decision Date: 13th March 2020 What Happened Ms X complained on behalf of her school-aged son, Y. Previous investigation This was the second time the LGO had been asked to investigate the support provided by the Council to Y. The previous decision (October 2018) decided that: Second investigation Y had ‘emotional and behavioural difficulties which

Norfolk County Council at fault for the second time as a school-aged boy was left without suitable education Read More »