Date of decision: 09 October 2025 SummaryA young man with complex disabilities lost the respite care he relied on when he became an adult because the Council failed to plan his transition in time and then took far too long to secure a safe, suitable adult respite placement. This left him and his family without […]
Date of decision: 24 Jul 2025 SummaryA carer complained after Haringey stopped his son’s direct payments and failed to manage the transition from children’s to adult social care support. The individual missed out on care, and support to which he had a legal entitlement, and the carer lost out on opportunities to have a regular
Haringey LBC failed to manage transition from Children’s to Adult Services properly Read More »
Date of decision: 04 September 2025 Summary:A man complained that Kirklees Council ended his disabled relative’s direct payments without following proper procedures, leaving uncertainty and distress. The Ombudsman found the Council had acted lawfully in ending the payments but failed in communication, co-ordination of care, and in assessing respite and day-centre needs. What happened:In late
Date of decision: 29 November 2024 SummaryThis report concerned a parent’s complaint that Durham failed to properly assess and plan for her disabled daughter’s transition from children’s to adult social care services, resulting in distress and risk. The Ombudsman found no fault in the Council’s actions. What happenedThe young person, Ms Y, with what were
Date of decision: 25 March 2025 Summary Mrs X complained to the Ombudsman as her son (Mr Y), a young adult with complex needs, experienced significant delays due to fault from Devon County Council, in the assessment and provision of adult social care services following his transition from children’s services. The delays caused distress, frustration,
Date of judgment in the Administrative Court: 10 October 2025 This case concerns a challenge to West Berkshire Council’s decision on meeting the care needs of a young man (BUS) as he transitioned from education to adult services at age 25. The Council chose a model based on providing care in the place where the
R (on the application of BUS by his Litigation Friend BHK) v West Berkshire Council Read More »
Date of decision:30 Apr 2025 SummaryMrs X complained about the Council’s handling of her child’s care and support as he turned 18, specifically the failure to consider her request for an extra day at a preferred placement. This led to ongoing uncertainty and distress for the family. The Ombudsman found fault only in the failure
Decision Date: 14 January 2025 Summary A mother was living with significant stress due to having to care for the needs of her son, who lives with severe disabilities. She complained that the council, when asked to assist with providing for her son, operated with significant delays in taking action for over 10 years. What
Decision Date: 11 February 2025 Summary Miss J complained on her own behalf and that of her son, Mr K, about the Council’s adult social care service. She said the Council failed to support Mr K when he turned 25 after his Education, Health and Care (EHC) Plan expired leaving him without care for 9
Decision Date: 8 Nov 2024 Summary Mr A raised concerns about a council and an integrated care board regarding inadequate carer support, poor service transition, and insufficient safeguarding measures. He claimed this caused distress to him and his son whilst a child, and then as an adult, along with financial loss. What happened Mr B,
Hampshire County Council at fault for failing to provide adequate carer support Read More »