Decision Date: 17 Oct 2024 Summary A woman, Ms X, repeatedly informed the council that her father, Mr X, was vulnerable and could not live alone. The LGSCO was satisfied that the Council had responded appropriately to Mr X’s needs by agreeing additional measures such as increased care and rolling respite, even though he then […]
Decision Date: 29th September 2024 Summary Mrs C’s family was not notified of her scheduled continuing healthcare checklist assessment, which resulted in the Council failing to account for information relevant to its own assessment and also in delay to the NHS considering Mrs C’s eligibility for funding towards her health needs. This caused unnecessary distress
Decision Date: 7th October 2024 Summary Mr and Mrs X approached the Ombudsman with complaints about their carers’ personal budget assessments and budgets. Mrs X’s personal budget for her support needs was reduced without four weeks’ notice and inconsistencies were found within their carers’ support plans. What happened Mr and Mrs X cared for their
Decision Date: 14 Oct 2024 Summary The LGSCO found fault with a care home’s failure to refund fees for undelivered care after refusing to allow Mrs Y to return to the home, thereby causing injustice. So too, the terms of its contract with Mrs Y were not in line with the Competition and Markets Authority
Decision Date: 28 Nov 2024 Summary The LGSCO investigated a complaint about The Grange Care Centre (Cheltenham) Limited, which kept payments owed for care after NHS-funded nursing care (FNC) status was awarded retrospectively. The LGSCO thought that despite paying in full for the care, the complainant’s late mother’s estate was left out of pocket. What
Decision Date: 06 Oct 2024 Summary The LGSCO found major fault with Northbourne Care Home’s failure to meet Mr X’s care needs by not making the appropriate referrals to other services and keeping insufficient records of the care Mr X received, which itself fell below an acceptable standard. Consequently, the care home did not treat
Decision Date: 8 October 2024 Summary There was a year’s delay in Nottingham City Council’s arrangements for acquiring authority over the financial affairs of a person without capacity, causing distress and unnecessary financial strain on a family member, Ms X. The LGSCO found fault, advising a commitment to progressing deputyship and restitution of the expenditure.
Decision Date: 13 October 2024 Summary Ms X, on behalf of her mother Mrs Z, complained that the Council failed to meet Mrs Z’s care needs by not assessing night-time needs nor providing night-time care. The Council also gave conflicting information about additional direct payment hours, causing both Mrs Z and Ms X distress. What
Birmingham City Council at fault for failing properly to assess night-time care needs Read More »
Decision Date: 01 October 2024 Summary Following a policy change, Mr X’s longstanding care package was revised to remove his transport funding entitlement to a specified day centre. As the Council was ending its contract with the Centre, the complaint also raised the future need for a direct payment to enable Mr X to continue
Decision Date: 8th September 2024 Summary Mr X complained on behalf of his wife, Mrs X, whom he cares for. He received numerous inaccurate invoices for the day centre she attended. He reported these inaccuracies to the Council who identified an issue with their attendance input process. What happened Mr X was in charge of